Train Running Controller, Crawley
Arriva Rail London
Crawley, West Sussex, United Kingdom
6d ago


More about the role...

Manage the safe, efficient and running of services of all train operators interacting with the London Overground network including West Croydon to New Cross Gate, Old Kent Road Jn, Peckham Rye, Crofton Road, the Atlantic Lines to Latchmere Junction and West London Line from Clapham Jn to Mitre Bridge.

Use available systems to ensure that trains are running to the terms of the Sussex Area Regulating Policy.

Influence train running by advising the Area Signalling Centre if the Sussex Area Regulating Policy is not being followed and ensure that it is enforced.

Work during both normal train running and untoward events, catering for the differing requirements of each train operator impartially.

Meet the requirements of the relevant performance regimes, whilst still providing the best service possible for passengers.

Make pro-active train regulating decisions using Control systems and interpreting incoming information to identify potential disruption.

Initiate early action to minimise train delays, communicating with other TRCs, Signallers and train operators. By monitoring train running before trains arrive at pinch points, intervene at the earliest opportunity to take mitigating action to prevent delays.

At times of disruption, develop and specify service recovery plans, including discussion with train operator staff regarding resourcing of the plan.

Using experience gained, work with the TOCs to improve the viability of contingency plans, bearing in mind the resources which will be available to ensure such plans are viable.

Maintain a daily log of all train running information and events, using the available systems in accordance with Network Rail standards and instructions.

Provide additional information to TOCs on request and by agreement including accurate recording of root causes and reactionary delays, wrong regulation clearly identified, providing the accountability necessary to drive performance improvement.

Identify off route network risks and communicate the anticipated impact to ARL Control to enable them to prepare to minimise perturbation when it arrives on their network.

Act as the Network Rail single point of contact with ARL Control, for all train running issues.

Qualifications :

Demonstrable experience of following operating procedures, rules and regulations

Operational experience within a control environment or operations role.

Should preferably have a background in railway operations, train crew or station

Knowledge :

Knowledge of operating procedures, rules and regulations

Ability to investigate and interpret train running information thoroughly and accurately, including detailed knowledge and experience with Control IT systems.

An intricate understanding of unit and driver workings and the implications of displacement.

An in-depth knowledge of contingency plans and service recovery plans and principles.

A good knowledge of the fleets operating on the network.

Knowledge of Train Operating Companies and routes.

Demonstrable skill in the use of Microsoft Office package and ARL and NR Control specific software.

Good team working skills and ability to make objective decisions with other TRCs.

Able to influence others and work under pressure

General understanding of commercial / business picture within Network Rail and TOCs

We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy.

The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success

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