Apprentice Health Live Chat Advisor
THG
Rudheath, England, GB
13h ago

Our apprenticeship programme gives you the opportunity to innovate and work on real projects, learn on the job from people who have a vast amount of industry experience, whilst working towards a recognised apprenticeship qualification.

At THG we offer apprenticeships from Foundation Level right through to Master’s Degree Level, across a number of our different divisions, giving you the opportunity to learn and grow with THG.

The THG apprenticeship programme is a great way to gain new skills in one of the world’s fastest growing and largest online retailers.

Apprentice Health Live Chat Advisors at THG are expected to deliver a world class experience and exceed expectations, advocating the world’s number one Sports Nutrition Brand My Protein.

Developing & maintaining relationships with our customers is crucial to our success and expansion. To support our ambitious growth, we are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking to THG and play a part in driving the Group forward on its truly exciting journey.

As the first point of contact for globally recognised brands, you will use a range of communication methods to ensure all customer queries are dealt with professionally and efficiently.

Requirements

  • Resolving customer queries via Live Chat
  • Working to department targets
  • Maintaining a high level of quality on each call or contact
  • Striving for first time resolution
  • Building customer relationships
  • Understanding customer needs and providing suitable resolutions
  • Completing monthly objectives in timescale set by your learning provider.
  • Completing 3 hours Apprenticeship work / Training / Study Time per week as part of apprentice qualification
  • Striving to learn and ensuring the correct information is obtained to complete apprenticeship modules
  • Benefits

  • Competitve salary
  • Apprenticeship qualification
  • Work alongside genuine industry experts
  • 12-month development journey through THG Academy, out in-house L&D team
  • Staff discounts on THG brands and Hale Country Club
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