Change Management Lead (Manager)
Group IT Service Management, Infrastructure Shared Services
Reporting to the Service Operations Manager, the Change Management Lead is responsible for managing the Group Change Management (GGC) Team and overseeing change governance processes across the organisation.
The focus areas are leading a team of change analysts located in UK / Sri Lanka, overseeing the Group Change Governance processes & procedures across LSEG, providing stakeholder engagement and producing service reporting.
Leading the Group Change Management Team located in UK / Sri Lanka
Managing workloads by setting priorities and monitoring tasks
As process lead, working with the process owner and wider ITSM Teams to develop and enhance the core Change Management processes
Build close working relationships with the business stakeholders to ensure a common understanding of Change Management functional processes
Identifying areas requiring improvement both from a procedural, technical or cultural perspective
Ensuring end to end processes are performed with appropriate control, measurement and governance.
Supporting Group Global CAB & local CABs and where required performing change reviews, leading change meetings, including providing agenda & minutes
Analysis of change themes & trends and providing comprehensive reporting
Providing oversight to Risk / Audit actions and responses
Provide status reporting on team performance, projects, tasks and issues
Ensure the quality and accuracy of data and information in change tickets
Provide coaching and mentoring within the team
Provide support in the adoption of and adherence to GGC across the wider group.
Working closely with each service area to create the CSI objectives, supporting them with the improvement initiatives.
Supporting the Service Operations Manager with other activities and initiatives.
Key behaviours and skills required to be successful in the role :
5 years plus in a Change Manager Lead Role
2 years plus management experience
5 years plus in technology operations
Proven ability to lead change management in a large organisation, preferable in a federated model
Experience of upskilling others in change management
Strong stakeholder management skills
Strong analytical skills (Excel and other reporting tools) essential
Highly organised and capable of working to tight deadlines while maintain quality
Good understanding of project management tools and techniques (desirable)
Excellent written and verbal communication skills at all levels
ITIL v3 2010 Lifecycle Operations , Transition
People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture.
We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers.
We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.
A career with London Stock Exchange Group offers you the opportunity to be at the centre of the financial community. As well as competitive salaries and a range of attractive benefits, we maximise each employee’s potential through personal development plans, training, coaching and mentoring.