Are you a Senior Care Assistant, Care Team Leader or a Field Care Supervisor looking for a new challenge?
Do you want to join a company who fully appreciates every member of staff and will support you to reach your full potential?
If the answer is yes, then read on.
Right at Home Bromley are now recruiting for a Field Care Supervisor who is a driven and caring professional to join our friendly office.
You will help manage and develop the business, ensuring we always have best practice and full compliance. Your role will entail managing our staff on the field, doing spot checks, supervisions and dealing with any client or CareGiver enquiries.
We are looking for an individual with the strength and determination to support us. You will have exceptional people management and communication skills to support and coach our fantastic team of CareGivers.
This role will require a great deal of flexibility and you will need to be focused in achieving operational goals and targets.
Salary £21,000 - £23,000 (depending on experience)
Company pension scheme
Care calls paid weekend
On call paid for bank holidays
Employee benefits scheme
Career development and progression opportunities
Main Duties and Responsibilities
Working with the registered manager to ensure Right at Home care operations have outstanding compliance.
Provide support to our caregivers in their day to day job
Onboard new carers and introduce them to clients
Participate in new client assessments, complete and update care plans and risk assessments.
Draw up tailored person-centred care plans for new clients
Maintain ongoing service user compliance, by undertaking care plan and risk assessment reviews
Carry out introductions every time a CareGiver is matched to a client for the first time
Monitor, supervise and mentor all CareGivers
Ensure all services are compliant with legislations, CQC standards and regulations
Monitor and assess all clients for customer satisfaction
Ensure the recording of all necessary information clearly and legibly in line with record keeping policies and procedures
Responding to queries from service users
To participate in the growth and development of the business, achieving targets and delivery within budgets
Deliver care calls as required in emergencies and gaps in rota
Ensure outstanding compliance across the business and to support the business in achieving a minimum of Good in CQC inspections
Take a turn on a rota basis to manage the office on-call telephone support service, including every other weekend.
Continually review and improve processes to ensure the most effective and efficient service is being delivered
Act on own initiative and exercise decision making skills, as far as possible and wherever appropriate
Building relationships with the residents and families to ensure we deliver personalised care
To ensure training needs of all staff are met effectively implement induction programmes and identify and provide for on-going training needs
To arrange and deliver induction training and assess the competency of CareGivers completing the Care Certificate to meet the Company’s recruitment needs.
Qualifications and Experience
Hold, or be working towards, minimum QCF / NVQ level 3 qualification in Social Care
Understanding of CQC assessment criteria for Good and Outstanding scores
Extremely well organised, excellent planning and prioritising ability with high attention to detail
Excellent communication and relationship building abilities
Drivers licence and vehicle are essential
Abilities, Skills & Behaviours
Working knowledge and understanding of training requirements in the domiciliary care sector
General office administrative duties maintaining CareGiver training records, written assessments and observations.
Ability to work on your own initiative and as part of a close network team
Good planning and organisational skills incorporating excellent time management
Ability to work to strict timeframes and deadlines without hindering on quality of delivery
Supervisory skills with the qualities to lead and motivate a staff team
We take great pride in developing our team. If successful, you will have access to an outstanding support network to allow you to grow and reach your full potential.