Customer Service Representative
UK, Stafford
1d ago

Essential Duties and Responsibilities

1. Support and promote sales and marketing activities by maintaining regular contact with sales representatives, distributors and customers.

2. Provide administrative support to local offices and support regional team as needed.

3. Collect, analyze and report customer feedback on products and services to ensure customer satisfaction.

4. Prepare bids and quotations, enter maintenance requests and orders, and monitor order status.

5. Assist with monitoring past due accounts and obtaining customer credit details.

6. Plan and organize customer visits, conferences, seminars, training and other marketing and sales activities.

7. Review individual performance metrics to identify and implement improvements.

8. Communicate clearly and positively with internal and external customers.

9. Continuously identify, measure, follow and improve customer service area processes.

10. Understand, create, simplify processes.

11. Other duties as assigned.

Required Qualifications

Bachelors degree in business or related business experience

Excellent proofreading and computer skills

Ability to learn concepts and technical details of products

Strong writing, documentation, and speaking skills in English

Ability to learn new skills and assume new responsibilities

Ability to work cooperatively in a team environment

Preferred Qualifications

Minimum 3 years customer service and sales experience

Experience in technical sales environment

Bilingual or Multilingual (Italian and / or Spanish)

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