Beds and Bars
London - Hammersmith
4d ago

Role : Supervisor

You will find below everything you need to know about what we look for in our Supervisors.

Reports to

Manager / Senior Assistant Manager / Assistant Manager

Essential requirements

You must :

  • Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based.
  • All Documentation required by any Local / Regional / National certifying or governing bodies in which to operate legally within you units country
  • Have a up to date / active bank account in your own name
  • Be able to converse Fluently in English and the native language of the country in which your Unit Operates
  • Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the unit
  • Role Objective

    To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all of our customers. To supervise, train and motivate others, with the key aim of retaining and attracting new customers

    Providing a Brilliant Experience for our Customers

  • Deliver excellent customer service at all times
  • Deal with customer issues in a professional and helpful manner
  • Keep up to date with current promotions and new products and inform staff
  • Make customers aware of offers in our units
  • Maintaining Controls and Standards

  • Serve and present beverages, quickly and efficiently, meeting our standards and specs
  • Assist in the opening and closing of the unit
  • Assist in keeping the unit clean and safe
  • Always adhere to all company policies and procedures and licensing laws
  • Maintain accurate stock control, including ordering, delivery checks, line checks and wastage
  • Leading and Developing People

  • Maintain personal knowledge by completing in-house training and attending course
  • Engage with your line manager at all times about your own personal and professional development and how Beds and Bars can assist
  • Achieving Targets and Growing Profits

  • Assist in achieving all financial targets set for the unit
  • Building a Sustainable and Innovative Business

  • Be involved and contribute at team meetings
  • Carry out instructions given by the management team and head office
  • Customer focus

  • Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
  • Remain calm, patient and polite, if receiving customer feedback
  • Be helpful and go out of your way to help our customers
  • Drive

  • Be confident and self-motivated
  • Demonstrate a passionate commitment to the business
  • Welcome and embrace change, with a positive attitude
  • Be able to work unsupervised in a busy environment
  • Be able to prioritise duties
  • Personal integrity

  • Be honest and reliable
  • Be trustworthy and respectful
  • Be immaculately dressed
  • Maintain excellent time-keeping and attendance
  • Be professional at all times
  • Team work

  • Always be a good team player
  • Build and maintain good relationships with all team members
  • Work together with the team to ensure that the pub is the best it can be
  • Be willing to take on jobs to balance the team workload
  • Be able to communicate well with people of all levels
  • Developing self and others

  • Be motivated to learn and develop self
  • Seek feedback and invest time in personal development
  • Supervise, train and develop others
  • Support, encourage and motivate others
  • Coach, guide and give feedback to others
  • Managing change

  • Welcome and embrace change, with a positive attitude
  • Understand the need for change
  • Look for opportunity to improve areas of the pub and business
  • Gaining commitment

  • Communicate clearly to colleagues and customers
  • Gain commitment of others by using own knowledge
  • Act as a role model
  • Analysing and decision-making

  • Understand information quickly and accurately
  • Resolve problems using current guidelines
  • Be able to work independently and know when to escalate issues
  • Apply Now

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