Overnight 111 Call Handler
Care UK Health Care
Bristol, England
7h ago

Join Care UK as a 111 Call Handler

Care UK are looking for an NHS 111 Call Handler to work overnights at our busy NHS 111 call centre in Stoke Gifford - Bristol on a permanent basis.

Want to know more? Take a look!

About the Job

As a 111 Health Advisor, you will be answering inbound calls from members of the public in need of medical advice. While we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when an ambulance may need to be dispatched.

The call centre in Stoke Gifford is open 24 hours a day - 7 days a week, however we are specifically looking for call handlers to work overnight (between 11pm 7am) as these are our busiest times.

We can offer permanent part-time and full-time contracts ranging between 20 - 37.5 hours per week and we have a variety of shift patterns for you to chose from to fit around your lifestyle.

Training & Support

If successful in your application, we’ll train you up on the NHS Pathways system. There will be a couple of assessments during the training to ensure you are able to deliver safe care to our patients.

We can offer two types of training courses :

  • Full Time Monday Friday, 9am 5pm (lasting for 4 weeks)
  • Part Time Tues Thurs, 6pm 10pm and Sat & Sun, 9am 5pm (lasting for 5 weeks)
  • Training is then followed by a further 8 weeks of support from our Supervisors and Clinical Advisors before you can be signed-off as a fully-fledged 111 Call handler.

    Pay Rates & Benefits

  • £9.70 - £12.24 per hour (depending on shifts)
  • You’ll also be paid £8.72 per hour whilst training.
  • What we'll need from you

  • Hold GCSE / Functional Skills English & Maths at grade C (or equivalent) or above
  • Previous experience of working within a customer service or healthcare environment.
  • Have excellent communication skills including listening and telecommunication
  • Have good IT and keyboard skills
  • Apply
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