Full Time Service Advisor,
Lookers Volkswagen Carlisle
12 Month Fixed Term Contract
We are looking for an experienced Service Advisor to join us at Carlisle Volkswagen. This is a fast paced and busy role where you’ll take responsibility for your customers, acting as the main point of contact and offering support and guidance whenever they visit us to get their car serviced, or when they need help or advice with the up keep of their vehicle.
Our aftersales service team really are at the heart of ensuring our world class service is delivered so it’s crucial we acknowledge our customers, respond quickly and aim to get the service right first time and every time.
What We’re Looking For :
Experience gained from within the motor trade is essential and from a similar role is desirable
A confident user of computers and a working knowledge and understanding of Kerridge / ADP software is also essential
Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately
Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships
Create a relaxed and stress free environment for customers whilst contributing to a happy, positive working and team environment.
A flexible approach to time-keeping so customer satisfaction can always be ensured.
Has an honest, respectful and diligent approach to work with a strong sense of integrity
Systematic and organised; pays attention to the finer details.
A full and valid UK driving licence is essential
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland.
We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, eligibility to join one of our car schemes, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and additional earning potential through commission or bonus.
As one of the UK’s Top Employers we strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities.
We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.
So? What are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.