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You will be responsible for the development & implementation of hardware & software solutions to support the global IT operation for PA Consulting.
Solutions developed must be suitably researched, proven, documented and implemented before being handed over to teams that support the production environment. Duties include :
Supporting programme managers and IT management by leading the technical elements of projects to develop, prove and build new hardware & software solutions supporting a global IT operation
Managing multiple streams of work to deliver technical projects with little day to day management and support
Managing the day to day escalation of issues from technical infrastructure and service delivery teams
Problem analysis and resolutions of PA business critical systems
Ensuring all project documentation and delivery adheres to ISO27001 standards
Effective handover to operational teams of business-critical systems
Guiding and supporting all teams who have operational responsibility, providing the level of knowledge and experience that encompasses operating systems and 3rd party software alike.
You will work closely with a variety of teams in Group Systems and the wider PA business. They provide the technical link between programme & senior business leaders and the live operational environment.
Their primary focus is to identify, manage and support the implementation of new solutions that provide the business benefits identified, while ensuring the operational environment works reliably, meeting the demands placed upon on it by current and new systems.
An Infrastructure Architect will need to :
Understand and consider PA’s IT strategy and approach to security by working with IT management and colleagues to develop appropriate solutions
Keep abreast of the latest trends in IT and be able to identify what impact these have, now or in the future
Demonstrate a calm and methodical approach to situation management of business-critical failures
Provide prompt and effective investigation of issues or threats that have been escalated from 3rd line support teams
Use training delivered by PA to aid clear documentation, communication and presentation skills
Keep abreast of potential threats to IT infrastructure and, along with security teams, liaise with 3rd party vendors to maintain a safe environment.
5+ years of proven technical experience across multi-disciplinary fields
Excellent communication skills at all levels (technical and non-technical)
Ability to work as part of a team but also to manage own time effectively
Proven ability to be able to manage and deliver complex / technical IT projects
Excellent troubleshooting abilities
Expert knowledge of at least 2 of the following : SharePoint, Exchange, SCCM, Office 365 (SharePoint, Exchange, Skype, Teams, inTune), VMWare, Citrix (XenApp / XenDesktop), Windows server
Desirable knowledge : Cisco UCS & networking, Windows 8 / 10, Azure, NetApp Data OnTap, Jamf