Residential Services Manager
Macdonald and Company
London, England
4d ago
source : PropertyWeek4Jobs

Key Responsibilities

  • Responsible for effective and efficient residential property management, including internal and external fabric, landlord, common areas and front of house and all other residential services.
  • Develop and maintain a professional understanding and close working relationship with appropriate resident representatives and commercial occupier's representatives and encourage frequent and open communication and information flows on relevant building and estate issues.
  • Oversee all residential services, acting as the contract manager for the concierge and other front of house contracted service partners.
  • Provide contract management for the outsourced residential building services, ensuring that the operational staff duties are carried out to a high standard using appropriate equipment.
  • Provide training to staff in relation to expected standards and quality of general cleaning and Health & Safety requirements, in particular the operation of equipment, manual handling and COSHH.
  • Assist in the management of the production of the annual residential service charge budget, coordinating the input of internal resources and ensuring strict adherence to the published programs.
  • Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained and conform to current legislation, ensuring residents, occupiers, operations staff and the Management Services team alike are provided with a safe environment in which to live and to conduct their core business activities.
  • Ensure internal building, apartment lobbies, courtyard & garden security and carpark and residential service route areas is maintained at all times, including liaising with the wider Managing Agent team and Client regarding access control management and issues, and suspicious activities which may be identified.
  • Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained and conform to current legislation providing a safe living and working environment.
  • Act as the senior Responsible Person and Senior Fire Warden in the event of an emergency.
  • Take all reasonable measures to ensure that residents and commercial occupiers remain aware of their obligations in respect of the building incident procedures and where appropriate, risk assessments and that the legitimacy of the document is not in any way compromised.
  • Ensure that all procedures and policies are communicated with residents, that information published in hard copy or on the residents portal is maintained as 'current' at all times and that relevant testing of procedures is carried out and documented.
  • Ensure all aspects of building staff training, development and general welfare requirements are identified and formally reviewed in accordance with the relevant service partner training policy and appraisal process.
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