Team Leader
Winchester, Hampshire, United Kingdom
45d ago

Head up a small HR Helpdesk & Administration team at Arqiva, global leader in communications infrastructure.

Head up a small HR Helpdesk & Administration team at Arqiva, global leader in communications infrastructure.

In this 12 month fixed term contract role of Team Leader †HR Helpdesk & Administration, you’ll head up a five-strong team, encompassing HR Advisors and HR Administration, who provide support to our Employees and Managers across employment advice, transactional processing and administration, HR compliance and policy guidance.

Reporting to our HR Operations Manager, you’ll ensure your team delivers a seamless customer service experience and that they meet customer service level agreements.

Ensuring that sufficient people resources are in place to deliver, you’ll provide technical and operational guidance to support projects and all BAU activity.

You’ll also manage relationships with suppliers and other departments. In addition to sharing accurate documentation and reporting with stakeholders, other key activities include :

•ensuring testing and measurement is completed to comply with regulatory, industry and customer requirements

•leading the drive for continuous improvement

•driving team engagement

Well-educated, personable and articulate, you must have a proven track record leading and managing HR helpdesk / service desk teams, in addition to knowledge and experience of HR policy, employment law and data protection regulations and best practice.

Strong on attention to detail, organisation and prioritising, you’re a first-class, all-round communicator and influencer with real commitment to employee engagement.

You should also be able to offer :

•experience of helping drive continuous improvement

•good customer-facing skills

•understanding of confidential data in a HR context & application of GDPR.

At Arqiva, our vision is to be central to every vital connection in a world which depends on a continuous stream of information.

Always. At the forefront of communications infrastructure and media services, we’re the people who make connections happen in the digital world.

Our values are about being ingenious, straightforward and collaborative, clearly and simply, to enable us to go that extra mile for our customers.

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