Service and Repairs Executive
Calibre Candidates Ltd
Berkshire, Reading
16d ago

Job Details

An opportunity has arisen with our client, a fast-growing business based in Reading, offering automotive related services.

Working as a key member of the Service and Repairs team, you will be responsible for providing a high standard of customer service over the phone and will have the ability to diffuse any complaints.

You will be joining a busy and friendly team within a fast-paced office environment.

Your responsibilities will include :

  • liaising with customers and appointed garages regarding servicing, MOTs and repairs
  • selecting garages to carry out work and agreeing cover for claims
  • assessing garages diagnosis for repair work, ensuring labour and parts prices are reasonable
  • regularly updating and advising customers on bookings and warranty issues
  • resolving any issues or complaints as positively as possible
  • maintaining a high standard of customer service
  • The ideal candidate will need to have previous customer service experience, ideally gained within an office environment and either experience within the automotive industry or a keen interest in cars which is evident from your CV.

    You will have a great telephone manner, good basic PC skills and strong attention to detail, along with the ability to work well under pressure.

    Please Note : Due to the unprecedented volume of response we are currently receiving, regrettably, we are unable to respond to every application individually.

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