Warranty Administrator
Hcpint
Berkshire, GB
3d ago
  • Do you have Warranty Administration experience? If so, I have the ideal position for you! Situated in the heart of Berkshire, my client;
  • a representing a prestige brand dealership is looking for someone with warranty experience to join their friendly team. If you would like to be part of vibrant, profitable and productive team then please read on to apply.

    The Role

  • To ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports
  • Ensure all administrative functions within the warranty department are carried out in accordance with company policy
  • Review warranty reporting systems with the line manager to identify improvements where possible
  • Administer warranty policy in the best interests of the dealership, manufacturer and customer
  • To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
  • Inform all relevant staff of forthcoming recall campaigns and changes in warranty / goodwill procedure
  • Ensure that all frontline staff complete the records correctly when warranty is diagnosed on a vehicle
  • Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives
  • Maintain knowledge on all warranty procedures and documentation
  • Support other staff members on all warranty related matters
  • Who we are looking for

  • The ideal candidate will have experience of using Kerridge and a detailed working knowledge of the warranty process, whilst ensuring the highest possible levels of quality and customer service
  • You must possess excellent administrative skills
  • Organised and confident
  • £35,000 £36,000 OTE

    Hours : Monday Friday 8am 6pm, 1 in 4 Saturdays 8 : 30am 1pm

    Plus Benefits

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