What You'll Do
Partner Activation Managers are the key individuals to bringing new Service Provider customers onto the BroadCloud SaaS network.
You will work with the customer, account team, external partners and internal operations teams to specify, build and test Service Provider accounts.
This work directly impacts the Service Providers time-to-market and ability to generate revenue for BroadSoft.
Duties and responsibilities :
Technical Onboarding Activities - Using internal tools, build and configure new Service Provider (SP) customer BroadCloud instances.
Work with other teams and partners to customize and complete the SP account configurations. Perform QA testing and address any issues found.
Customer Interaction Work closely with BroadSoft’s customers during the account onboarding and when account updates are required.
Communicate in a professional manner at all times. Respond quickly to all communications from customer and internal teams, and follow up on all open action items.
Product Leadership Act as a point of contact to the customer and internal teams during account onboarding. Guide customers through decisions regarding service design, and deployment methods to end customers.
Provide solution design input into future releases of the customer BroadSoft network. The Partner Activation Manager may also be call upon to assist in training customers, partners and subcontractor teams in BroadCloud and its features, functions, interfaces and best practices.
Project Coordination Tasks will include coordination with Customer, BroadSoft teams and 3rd parties (e.g. PSTN carriers, fulfillment vendors, etc.
Manage schedules in coordination with the overall account onboarding Project Manager. Insure that all implementation, integration, audit (QA), and customization components / activities are completed correctly.
You'll be part Broadsoft's team, now part of Cisco. We have continuously innovated in cloud unified communication software and services for the last 20 years and we can’t stop.
Minimum 2 years of continuous experience in IP, VoIP, Telephony, systems integration, Data networking. BroadWorks experience preferred. SIP experience a plus.
Specialized Knowledge VoIP (IP Centrex, SIP Trunking, etc.), SIP, Telephony, LAN and WAN networking, VoIP CPE
Skills- Excellent verbal and written communication skills. Excellent organization skills. Project Management skills. Leadership skills.
Abilities- Self-motivated, self-starter. Excels in working independently, prioritizing tasks, and identifying necessary resources for success.
Education- Bachelors Degree in or any equivalent combination of education, training, and experience Specialized knowledge
Language : English is a must. French and / or German language is a plus
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.