Resident Liaison Officer
Kier Group plc
England, London, Edward Woods Estate, Hammersmith
1d ago

Key Responsibilities

The role of the Resident Liaison Officer is a vital one. For many residents you will be the first person they meet from Kier.

Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name.

It is Kier's belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.

You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team.

Your main duties will include carrying out property condition surveys, establish each resident's requirement & detail the full RLO process, consulting resident representatives & groups, arranging works and surveys appointment.

You will review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.

What do we need from you?

To be a Resident Liaison Officer on this project, we are looking for those who have strong experience as a Resident Liaison Officer with a Planned Works background, as the nature of these projects are safety critical relating the recladding & construction works of high-rise occupied buildings.

You should have a strong understanding of relevant legislation & compliance issues surrounding housing & property, with the ability to deal with sensitive & difficult scenarios.

What will you receive?

You can expect a competitive salary and an outstanding package that includes a company car, a matched pension scheme up to 7.

5%, 26 days’ annual leave + bank holidays (with the opportunity to buy or sell holiday) together with two employee Share Scheme options (Sharesave and Share Incentive Plan).

To find out more about the rewards and benefits at Kier, .

Flexible / Agile Working

At Kier we believe that wherever we can, whether office or site-based we should embrace an agile / flexible approach to working.

We are proud to offer our employees the opportunity, where we can, to do this. Please don’t hesitate to ask during the recruitment process around agile working and flexibility We’ll do our best to support you.

Pre-employment checks

It’s worth remembering that if you are successful, we’ll undertake the relevant / standard pre-employment checks after you have been offered a job.

This includes taking up your references, verifying your right to work in the UK, verifying your driving licence (if applicable) and a health assessment.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case by case basis.

We do not discriminate based on an applicant’s criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

Make the journey. Leave a legacy. Join us today as a Resident Liaison Officer.

Being part of Kier means living our values of being Collaborative, Trusted and Focused . We all have the potential to shape our world, and it’s through these values that we will leave a lasting legacy.

Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.

Kier is committed to creating supportive and inclusive opportunities for all of our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply.

If you’d like to learn more about our commitments to diversity and inclusion at Kier, you can contact the team by emailing .

If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these.

Closing Date : 4th December 2021

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.

Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. We are unable to accept unsolicited CVs and communications from external recruiters.

If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all CV’s are uploaded onto our portal to be considered.

For further information, visit our Careers Help page .

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