At ServiceSource, we strive to find and grow exceptional people like you.
Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-
year industry leader behind you.
ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.
The Renewal Sales Representative is responsible for contacting and building relationships with existing customers in the SMB-
Mid Market space in order to secure a service contract / product renewal. Depending on the client engagement, the role may involve up-
selling customers to longer terms or additional services and / or identifying potential expansion opportunities. By cultivating relationships with the customer base, this role is also responsible for capturing valuable customer feedback and will likely execute routine health checks leading up to the Renewal event.
Additionally, the Renewal Rep is responsible for providing sales forecasts, obtaining quotes, performing customer research online, and updating / maintaining records in our customer relationship management (CRM) system.
Achieve your quota by selling product / service renewals for some of the most recognized technology companies, may offer upsell opportunities when applicable
Capture customers' product expectations, experiences, satisfaction, and abandonment propensity via qualitative feedback and quantitative measurement, Voice of the Customer
Work within an established customer and own a dedicated territory
Develop the expertise to provide accurate monthly / quarterly sales forecast
Acquire invaluable experience updating and managing your opportunity pipeline in the latest CRM technology
Work proactively, well in advance of product renewal date to provide all the information, pricing, etc that a customer would need in order to execute a timely renewal
Conduct routine Health Checks in advance of the renewal date and capture health status of account in order to ensure a timely renewal
Collaborate with other team members and management to optimize sales processes
Identify lead generation opportunities in order to expand the territory and drive upsells
High volume of customer contacts through phone and email each day
Effectively partner and build relationships with external clients
Manage basic objection handling with customers
Minimum 1 year experience working in a customer service or sales capacity required
College degree preferred
Ability to work in a fast paced environment required
Working knowledge in Microsoft Excel and Outlook
Aptitude to learn new technology is required
Must be able to apply product knowledge
Must have excellent communication skills (verbal, written)
Excellent organizational and time management skills
Highly competitive; goal & achievement oriented
Desire to achieve results and advance through a fast growing organization
Possess highly effective verbal and written communication skills
Proven ability to form strong business relationships
Discipline around following processesAbility to solve complex problemsCustomer focused mentality
Successful behaviors include : AssertivePersistent and resilientConfidentOrganizedHighly engaging and sociable