does it take to be a Customer Service Representative?It doesn’t matter if you’ve never worked in a contact centre or within an insurance environment before, with our award-winning Learning and Development team, we will provide you with a comprehensive training programme, all we ask is for the following · Minimum of six months experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form)· A proven track record of delivering excellent customer service· Strong communication skills including written and verbal· Taking responsibility for customer concerns and resolution· Excellent time management and attention to detail· Good numeracy and literacy skills· Proven record for setting own goals and monitoring own performance Why become a Customer Service Representative?
We're a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas supporting their growth and celebrating their uniqueness.
We’re here when our customers need us. We also understand the importance of achieving a healthy lifestyle balance. That’s why we offer a variety of full and part time shift options that can include an element of flexibility to compliment both customers & colleagues.
Alongside this, we have 25 days holiday, increasing by a day with each year of service (up to 5 years’ service), volunteer days and the chance to be involved in a variety of charity work and fund raising events, as well as our flexible benefit package to suit our diverse community.
This includes the ability to buy and sell annual leave each year, our cycle to work scheme and our unique tech discount, to name a few.
If you feel you meet the above criteria of this Customer Service Representative role then please apply now!