Provides day-to-day technical support to employees for infrastructure and internal desktop systems software and hardware.
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues.Maintains passwords, data integrity and file system security for the desktop environment.
Provides onboarding support of new employees, including laptop and / or desktop configuration, system access and security clearancesOn-site troubleshooting, diagnosis and resolution of PC hardware / software and enterprise applications used at the desktop.
Responds to calls and / or trouble tickets to install, maintain and upgrade a variety of operating systems and / or applications, internet browser software, and other PC software products, and / or enterprise applications as used at the desktop.
Manages and prioritizes workload in a way that provides end-to-end support within time and quality standards. Demonstrates technical problem analysis and problem solving skills with PC hardware and software.
Proficient in current PC desktop applications, operating systems and peripheral configuration.