Technical Support Advisor Italian Speaking
Patheon
East Grinstead, United Kingdom
1d ago

Apply Now Job ID : 108218BR Location : United Kingdom - East Grinstead : Job Description

Technical Support Advisor Italian speaking

Location : East Grinstead, West Sussex, UK

Division overview :

Working as part of our Microbiology Division (MBD), within the Specialty Diagnostics Group, you’ll play an active part in helping us to achieve our mission to enable our customers to make the world healthier, cleaner and safer.

The Microbiology Division discovers microbiological solutions for the diagnosis of infectious disease and detection of bacterial contamination in industrial applications.

We serve public health, clinical laboratories, food companies, environmental screening and pharmaceutical laboratories with a portfolio of products that include culture media, antimicrobial susceptibility testing solutions and market-leading molecular solutions for food safety testing.

How you will make an impact :

The Technical Support Advisor will work within the European Technical Services Team, providing technical support and advice to Customers, Technical Support Advisors, Selling Sites, Channel Partners and the Sales Team.

This is a key role, in which you will primarily support Italy as a region along with the manufacturing site in East Grinstead by building expertise in our product ranges working with and across multiple functions i.

e. manufacturing, Quality etc.

What will you do?

  • Provide technical advice to Customers, Technical Support Advisors, Selling Sites, Channel Partners and the Sales Team
  • Manage technical complaints via the QN system and provide final reports to customers
  • Provide technical support predominantly for Italian speaking customers with support for all customers across Europe as required
  • Support Vigilance Procedure ensuring that product and market issues are communicated effectively
  • Act as customer advocate to ensure a positive customer experience
  • What we are looking for?

  • Graduate or equivalent in Microbiology, Biomedical or Biological Sciences
  • Relevant Clinical or Industrial Laboratory experience (food testing, Pharmaceuticals, laboratory etc)
  • Fluent in English and Italian.
  • Strong customer focus
  • Preferred Qualifications :

  • Knowledge of Thermo Scientific products (diagnostic range and kit) and their use in a
  • laboratory / work flow
  • Experience with SAP, Word, Excel and PowerPoint
  • Spanish language capability
  • At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer.

    Apply Now $(document).ready(function () ); Link for schema

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form