Main Purpose of the role Generating new business sales in whitespace markets using remote sales techniques - telephone and emails.
Business will be generated from leads coming from marketing activity and marketing campaigns. Identify cross-sell and up-
sell opportunities as directed. Key Responsibilities Pro-actively selling products to new and existing customers to achieve and exceed monthly and annual targets, maximising new business opportunities within defined markets.
Negotiation of commercially sound contracts for new and existing customers.Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contactRapidly identify key account issues / needs based on documented information, and demonstrate the business value of LN productsManage incoming sales leads and ensure subsequent sales are completed within a timely efficient manner and within agreed KPIs.
Contribute to development and help implement marketing programmes to increase awareness, purchasing and retention of our services.
Accurately record customer and market feedback on LN business and services in a form which can be used to meet evolving needs of customers in the Customer Group.
Working alongside account management teams to maximise opportunities in defined markets. Also, other stakeholder departments (eg.
Product adoption, Editorial, Marketing, Credit control or Product Development) to ensure integrated customer care approach and market needs are being met.
Adhere to planning, documentation and data recording in line with agreed methodsCompletion of customer activities and the updating of sales pipeline using the LexisNexis CRM systemAny other duties as reasonably requested Specialist Knowledge / Skills Required Experience of working within a B2B environmentDemonstrably experience of win, retain and grow new customers in a telesales environment and ability to build lasting and trusting partnerships with customers.
Demonstrable ability to spot commercial opportunities, with strong customer services and sales support background.Strong negotiation skills and proven ability to identify complex customer needs.
Excellent communication skills essential, as well as time management and planning. Competencies Entrepreneurial Spirit Sales ability and persuasivenessDelivery of resultsCollaborates to winCustomer focusPlanning, prioritising and time managementContributing to team successInterpersonal effectiveness and communicationBusiness Savv