A New Year A New Career!
Are you passionate about helping others and do you want to make a difference to patients? Have you got a strong customer service background with an ability to work under pressure?
Care UK are looking for a 111 Health Advisor to join our busy NHS 111 call centre in Dorking on a permanent basis.
111 is a 24 / 7 service, operating 365 days a year so patients can seek help and advice at any time. It is primarily a non-emergency service and provides advice to the most appropriate healthcare that patients require.
Want to know more? Take a look!
About the Job
As a 111 Health Advisor, you will be answering inbound calls from members of the public in need of medical advice. While we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when 999 services (such as an ambulance) may need to be dispatched.
To ensure that our patients are getting the help they need, you’ll gain information from the caller to assess their situation and then use the NHS Pathways script software as well as your own communication skills to produce the best outcome for the patient.
The call centre in Dorking is open from 7am-12am, 365 days a year, and we have various shifts available within these times.
however as our busiest periods are weekends and weekday evenings, you should expect to work at these times.
As we are a 24 / 7, 365 days per year service, our contact centre is open on bank holidays (including Christmas) - so you need to be prepared to work some bank holidays to help operate a successful service over our busy times of year.
Training & Support
In order to use the NHS 111 Pathways system and work as a Health Advisor, you’ll need to undertake our extensive training programme which includes completing and passing assessments.
We have two options for the initial NHS Pathways training, followed by a further 8 weeks of support from our experienced team prior to being signed-off to work on your own.
The options are :
These courses are run on a monthly basis and it’s essential that you can attend every day of the training.
Our next training courses are starting on the following dates :
Part-Time Courses : 11th January, 22nd February
Full-Time Courses : 13th January, 3rd February
What we'll need from you