Job details :
Customer Service / Order Fulfilment Agent
Salary £19,760.00 plus bonus
Full Time Permanent
Location Syston Leicestershire
The role entails taking inbound calls from a variety of customers ranging in size from individual builders all the way to large national organisations offering prices, product info, support on issues and aftercare where necessary.
Full training will be provided in this position to ensure you are consistently able to deliver within the role
The responsibilities will include the following :
Answer incoming calls in a polite and professional manner, listening to customer needs
Create, amend and confirm customer orders whether on account or as a cash sale, completing all necessary customer order details accurately
Professionally liaising with internal and external colleagues where relevant to ensure a high level of customer service is maintained
Accurately process quote and order creation, invoices, queries, service charges, sundry invoices,
Being multi-skilled and developing knowledge of all roles within the team and across business lines / areas to provide cover when requested by management.
Effectively develop and maintain a good level of team morale, supporting colleagues to achieve business goals and objectives
Understand production and truck capabilities and negotiate realistic delivery times with customers considering other orders on the day.
Offering the best solution, ensuring customer satisfaction
Acquire and apply market, product and customer knowledge to the day to day operation of the business.
As a customer service agent, you will be a key part of a team that will manage customer experience from price to delivery.
The role requires a professional, confident, motivated individual or thrives on human interaction and working as part of a dynamic team
We are looking for motivated people who have worked with people to help serve, sell and negotiate with the following skills :
Ability to interact with people and build relationships with customers and colleagues at all levels
Can negotiate and is comfortable presenting buying options to customers.
Be goal and target driven, previous experience within a target-based environment will be beneficial
Have a high level of accuracy specifically with regards to inputting information onto databases and systems such as Excel
Self-motivated and resilient in times of challenge.
Adaptable and flexible
Opportunity newly available in a market leading concrete and aggregates supplier based in Syston part of a multinational construction supply group with a local presence in the UK operating around 300 manufacturing sites in the UK and employ over 3,500 people in a wide range of roles from customer service agents and team leaders, production workers, plant operators, technicians and drivers to sales, IT, engineering and finance managers
Much more than just material production the company is vital to ensuring roads can be built and maintained; manufacture the concrete foundations for buildings such as schools and hospitals;
and are part of major infrastructure projects that will shape the future of the UK.
Within the business there is a strong culture of internal promotion with a desire to turn customer service agents into distribution planners or sales representatives or team leaders or managers in either a local or global setting.
Staff who have previously gone on the promotion journey say I swiftly moved up the ladder going from an order agent to a Distribution Allocator and then to a Distribution Preplanner.
The Company really helped me to gain confidence and believe in my abilities, so I decided to go down the managerial route.
Ongoing training and development and opportunities to help further your career.
A comprehensive structured induction programme including an initial training course up to six weeks depending on department.
Experience within a well-respected global market leader.
Pension with generous contributions from employer over and above legal requirement.
24 / 7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more.
Benefits supporting you and your family, such as Cycle to work and voluntary Life assura