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Technical support Automotive aftermarket

dormakaba Canada Inc

Nuneaton, WAR, GB CV11

3d ago

Job Title Technical support Automotive aftermarket Location Nuneaton, WAR CV11 GB (Primary)

Category Innovation / R&D / Product Development Job Description

The jobholder is accountable for supporting the engineering department with testing, providing pre & post-sales technical support, including input into product requirements / specifications and training.

Provide pre & post-sales technical support to both internal departments and customers / distributors, via telephone, e-mail, whatsapp etc, including input into product requirements / specifications.

Monitor and support the technical forum on a daily base

Provide customer product training and use-demonstration in all AD markets

Ensure tester menu maintenance

Provide specification and physical method / procedure definition for data logging and third party logging tool to record and document communication commands between tool and vehicle

Support the Logistics dept with customer repairs ie testing and verification of issues

Organize and manages vehicle application list

Maintain and feed Info Quest data entry

Provision of technical procedures, diagrams etc for operating manuals and associated documentation.

Ensure liaison with garage, car dealers to source vehicle models for data logging and testing of software and products.

Source, maintain competitor equipment to support reverse engineering activities.

Job Requirements

High school diploma in electronics

5+ years of experience in technical assistance in the automotive electronics field

Familiarity with diagnostic tools & similar

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