Duties and Responsibilities
An exciting part time opportunity has arisen for experienced supervisors to join a dynamic team and work directly in support of UCL’s students, staff and external visitors.
The successful candidate will work 14 hours (0.38FTE) per week. The post available is as follows : Saturday & Sunday 07 : 00 15 : 00.
Student Centre Supervisors are responsible for supervising a team of Information Assistants who provide first-line support for enquiries, learning spaces and technology within UCL’s Student Centre.
Working as part of a team, you will supervise work at service points and throughout the Student Centre, depending on service requirements on a shift basis.
You will ensure that services are delivered consistently and to agreed standards. You will carry out staff training and the documentation of procedures.
Working as part of a team, you will work at service points throughout the Student Centre, depending on service requirements.
You will offer excellent customer help and support at the point of need and facilitate the learning environment whilst roving within the spaces managed by the library team.
You will be educated to A level standard (or equivalent) and have knowledge, understanding and experience of working in customer focused environments.
You will additionally have experience of supervising, line managing and to self-motivate and to motivate colleagues in shared endeavours.
The post holder must have experience of working with colleagues towards strategic goals. They will possess excellent communication, interpersonal and organisational skills and be able to work under pressure to reliably meet deadlines.
Duties will include arranging rotas, allocating staff duties and delivering staff training. A good level of computer literacy is essential, as is the ability to work with a high level of accuracy, displaying attention to detail.
You will work collaboratively with team members to share good practice and encourage knowledge exchange between colleagues to facilitate continuous improvement within the service.