Protective Services Control Room Operator
Cleveland Clinic
London, GB
5d ago

As a world-recognised centre of clinical excellence and research, Cleveland Clinic is expanding its global footprint to London in 2021.

Through collaboration and learning, Cleveland Clinic London will combine the best of Cleveland Clinic with the best of UK Healthcare.

Reporting to the Protective Services Supervisor the Control Room Operator assists the Protective Services Department in leading Cleveland Clinic London’s (CCL) Regional Security Operations, London Security Operations Center (LSOC), combined with emergency & disaster management functions to reduce risks to people, property and activities in the organization.

The control room operator will also assist in coordinating CCL’s response to an emergency. In this capacity they will also support the response teams for the various emergency code calls (First response) teams.

The control room operator is responsible for the operational and technical and administrative functions of the Protective Services Department when on duty.

They acts as a resource for the team members working on shifts.

About the Role :

  • Processes incoming and outgoing communications in the Security Operations Center
  • Monitors PSIM, fire panels, access control, cameras and other equipment to provide vital information to dispatched responders
  • Receives and transmits all security and emergency information over multiple systems including two-way radio, Emergency management systems, Wi-Fi devices, Overhead Page
  • Collaborates with Caregivers to ensure a safe and secure environment for patients, visitors and Caregivers
  • Lead projects associated with the strategic initiatives
  • Develop and prepare presentations to various audiences
  • Ensure the LSOC is operated and complies with legal and regulatory requirements such as CQC, joint commission and SIA licensing requirements
  • What we need from you :

  • High school diploma or equivalent (GED) (Required)
  • Valid SIA Public Space Surveillance (CCTV) license (Required)
  • Security NVQ’s (Required)
  • Control Room experience (Required)
  • Military or Police experience (Desired)
  • Valid SIA Door Supervisor (Desired)
  • Working Hours :

    Shift work will be required

  • Operate 24 / 7 / 365
  • 12 Hour rotating shifts
  • Pattern : x2 Days x2 Nights x4 Days off
  • Overtime available as Protective Services is self-covering
  • What we can offer you :

  • 33 days Annual Leave (including 8 days Bank holiday)
  • Auto-Enrolment of 5% pension Cleveland contribute 10%
  • Gym facilities located within our Admin Office Building at a discounted rate
  • Seasonal Ticket Loans
  • Private Medical Insurance
  • Free Flu jabs and eye tests
  • Dental Cover
  • If you are interested in being considered for any of the roles listed at Cleveland Clinic London, please apply with your CV today.

    One of our Talent Partners will arrange to discuss the position with you and next steps. This will provide you with regular updates and job alerts, but when registering please ensure you also register for these alerts.

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