Customer Service Advisor
City Plumbing
Daventry, Northamptonshire
22h ago

Customer Service Advisor

Do YOU pride yourself on delivering excellent customer service? Do YOU thrive working in a exciting and fun environment?

Are YOU looking for a business with great benefits, with plenty of opportunities for career progression?

If so then we’d love to hear from you as City Plumbing are recruiting for a number of Customer Service Advisors!

Why should YOU be excited about this opportunity? City Plumbing is going through real growth and has a reputation for developing and promoting it’s colleagues.

Interested? Then read on to find out more!

The Role :

It is an exciting time here at City Plumbing. We ve recently become a stand alone business with private-equity backing, commiting to improve the way we interact with our customers.

To do this, we’re looking to employ a number of Customer Service Advisors to work within our ever growing Customer Service team.

On a day to day basis you’ll be dealing with all aspects of customer contact into the business, including providing a first class after sales service to support our website and contract customers.

This means on a typical day you could be responding to emails, processing orders, coordinating deliveries, organising collections with carriers, reacting to failed deliveries, issuing refunds, and general admin duties.

No two days will be the same, and our colleagues genuinely love to help our Customers with their enquiries.

This is a hybrid-based role. You’ll be working a mixture of home working and attending our newly refurbished office in Crick, Northamptonshire, on a rota basis (J18 of the M1).

There is a mixture of work patterns currently available within our Customer Service teams. A member of the hiring team will talk you through this so you can decide what works best for you.

This means you could live in Brixworth, Broughton, Coventry, Crick, Daventry, Desborough, Hinckley, Kelmarsh, Kettering, Leicester, Long Buckby, Lutterworth, Market Harborough, Northampton, Nuneaton, Rothwell, Rugby, Southam.

As long as you can commute to Crick, Northamptonshire, we want to hear from you!

You :

You’ll live and breathe our Customer First ethos, with an passionate and proactive approach to good customer service. You’ll enjoy working collaboratively with the wider Service team and you’ll be committed to acting with integrity and honesty in everything you do.

Required skills and competencies :

Demonstrate some experience working in a call centre or customer service environment - specifically taking inbound calls and dealing with inbound and outbound emails.

Be profficient in basic IT in order to learn our computer systems and processes.

Be competent in dealing with customers, and external suppliers and carriers.

Have a good grasp of written English and a great, personable telephone manner.

Have a positive, can do attitude , and enjoy working as part of a team

Be able to have difficult conversations and use your complaint handling experience.

It is highly likely you will have worked in any of the following roles and / or markets, and worked with the following products and / or services : Building Merchants, Call Centre, Call Handler, Complaints Handler, Construction, Customer Relationship Advisor, Customer Service Advisor, Customer Service Assistant, Plumbing and Heating, Retail, Telesales.

Us :

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job.

And we have all you need to build a successful career!

We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future.

We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits Package and Cultural Environment :

Discounts, savings and cash back at numerous retailers

Savings on driving lessons, phone bills, gym memberships as well as further benefits


Extended family policy including maternity, paternity, additional annual leave and more

Mental Health First Aiders and Employee Assistance Programme, let's be there for each other

Complete induction and a company that lets you grow and encourages development

Financial education and loans

Flexible working options

Striving to create an environment of inclusion so everyone can be their true self

And more!

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We don’t want you to fit’ our culture, we want you to enrich it. #BelongWithUs


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