Job Description Summary :
To maintain, develop and enhance the IT service that supports Havas helia
To assist and support the Head of IT in embracing and promoting new technologies within Havas helia.
To support all staff in the usage of the IT services available from the Computer Centre
To provide a helpful, pro-active, forward thinking and efficient IT service to all stakeholders within the Cirencester offices
Ensure optimal performance is delivered by the server hardware including any associated application software which may require liaison with departments.
Support departments in their hosting requirements and work with them to ensure their deployments have an appropriate running environment which meet on-going and future demands.
Job Description : Fundamentals
Ensure optimal performance is delivered by desktop and server
hardware including any associated applications
Respond and treat any active infrastructure monitors
Using the correct approach to resolutions to bring about the most efficient solutions.
To ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving end user help requests.
Assist in helping the production teams meet Havas helia’s client SLA’s
Field incoming help requests from end users via helpdesk, telephone and e-mail in a diplomatic and courteous manner.
Identify and learn appropriate software and hardware used and supported by the organisation.
Perform hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Structured cabling system changes for both computer and telephone network
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritise and schedule problems. Escalate problems (when required) to other, appropriately experienced, colleagues.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Contribute to and support the Havas helia ISO27001 and data governance process
Provide holiday and sickness cover for the Head of IT
Provide out of hours support when required
Any other duties assigned by Head of I.T.
Being a good I.T. Engineer at havas helia
Always mindful of a professional, quality, consistent and accurate approach to any solutions delivered
Provide a helpful, pro-active, forward thinking and efficient IT service to all stakeholders within the Cirencester offices
Free flowing communication to the team and wider business
Ability to prioritise work load appropriately for the good of the business
Sensible planning of any project rollouts to reduce impact on business activities
Representing the Head of I.T. in his absence with a knowledge of what needs to be done.
Stay up to date with relevant technological developments that may have an impact on or are impacted by the marketing industry and related activity
What you will bring to the team
Recognised IT qualifications
A vocation and hunger for IT
Sound Microsoft Office skills
Ability to use and understand scripting or development langauges
Basic Linux experience
Web hosting deployment experience
Windows server (Active Directory) based operating systems including deployment, upgrading and maintenance
Security systems and setup as relavent to firewalls and servers
Apple Mac skills
Microsoft SQL server skills would be an advantage
Five years experience within an IT support environment
Skills : Contract Type :
Contract Type : Permanent
Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination.
We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.
Due to high volume of applications, only eligible or matching candidates will be contacted by us.