IT support junior
UHY Hacker Young
London, England
5d ago

UHY Hacker Young is a Top 20 firm of Chartered Accountants based near Tower Hill in the City. We are ambitious people, united in our mission to be exceptional accountants and business advisers delivering seamlessly integrated client service.

Through our UHY network we harness global intelligence and combine this with local presence and knowledge to share technical and commercial insight.

We are looking for a 1st line technical support person with a year’s experience of working in a tech support role.

We are offering the successful candidate a chance to work with our IT team on the Firm’s internal technical support function whilst gaining valuable on the job training in a variety of different IT technologies, servers and disciplines.

As you develop, the role will require the ability to deal with incoming issues and to think on your feet quickly to remedy simple issues whilst also being able to keep an eye on the more complex problems, escalating them, if necessary, to 2nd line support.

The department is relatively small; therefore, with time and experience, it is hoped that 2nd line support knowledge will develop and the role may potentially become a 1st / 2nd line support position.

  • 1st line support, dealing with all incoming helpdesk problems
  • Responsible for escalating problems you cannot fix on your own
  • Toner / consumable ordering / stock management
  • Assisting with Mimecast content checking
  • Troubleshooting basic printer problems
  • Setting up IT equipment in meeting rooms
  • Setting up online webinar sessions
  • Rebuilding desktops and laptops with hardware and software including OS
  • Setting up computers, laptops, printers, telephones, and other desk based hardware
  • IT Inductions for new starters
  • Regular visits to our Nottingham office for onsite support
  • Liaising with our clients in relation portal access issues
  • The working week : 35 hours per week (Monday to Friday) to be worked from 9.30AM to 5.30PM with occasionally some flexibility of hours to meet specific work demands.

    There will be occasions when evening and weekend work will be required.

    Location : Your principal work base is our London office, with occasional travel to our Nottingham office.

  • 28 days holiday (including bank holidays)
  • Discretionary Christmas shutdown not counted as part of holiday entitlement
  • The ability to purchase’ extra days leave in salary sacrifice
  • Private medical insurance at discounted rates
  • Private dental cover at discounted rates
  • Subsidised corporate gym membership at Fitness First
  • Life assurance (4x salary)
  • Season ticket loan (for travel)
  • Enhanced Maternity & Paternity pay
  • Pension Scheme arrangements
  • On the job training and exposure to networking and server technologies
  • Ideal candidate should be enthusiastic about IT and able to demonstrate through either work or personal experience, a level of aptitude in IT
  • Educated to at least GCSE / NVQ level (or equivalent) ideally in computing related subjects.
  • Applicants must be able to undertake manual tasks such as lifting computer base units or printers.
  • Clear written and verbal communication skills are essential. The successful candidate will need to give guidance and instruction to non-
  • technical staff members.

  • The ability to troubleshoot IT issues from start to finish, documenting as you go and applying the same methodical approach to varying issues is essential.
  • Good time management with the ability to prioritise
  • Ability to take initiative
  • An ICT GCSE (or equivalent) qualification is useful
  • Experience of using a Windows computer is essential
  • A basic understanding of networking would be an advantage
  • To apply for this position please contact Jamie Carpenter at j.carpenter

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