AB is an Italian company with an international presence, leader in the cogeneration sector, with more than 900 employees and a direct operation in more than 20 countries.
In order to strengthen the Service team in AB Energy UK, we are looking for a
Field Service Technician in Norwich
This opportunity is for candidates with an experience (at least 3 years) in maintenance of industrial plants, preferably in the energy sector.
The candidate has an Electric and / or Mechanical background and is able to perform maintenance activities in both these fields.
Main responsibilities :
Provide technical support to troubleshoot and resolve electrical problems; including but not limited to generator set and balance of plant equipment.
Maintain, analyze, assess, diagnose, troubleshoot and repair various OEM scope as installed at client sites
Perform Minor and Major Overhaul.
Assist the Service Area Manager (SAM) establish parts and labour estimates required for equipment and system repairs.
Maintain, establish and identify Service vehicle tooling / parts / etc. requirements.
Provide technical expertise to the SAM or alternate.
Complete detailed Field Service’s Report before leaving a client site and submit expenses weekly to the SAM or his alternate.
Proactively prepare materials list for preventative and corrective work
Proactively review assigned materials necessary for maintenance actions, informing the SAM / purchasing if further materials are required
Towards clients :
Reference point for the client, assure the continuous and correct operation of the plant
Professionally communicate with clients and maintain a confidential client relation ensuring maximum client satisfaction
Assure that all the maintenance activities are performed on time and in accordance with the contract and OEM
Assist clients with telephone support to address technical issues
Be available for calls from clients and coordinate the level of response.
Listen to clients’ requests and, in cooperation with the SAM, operate in order to exceed their expectations
Take care of the plant, assuring that the plant is kept in clean and tidy conditions
Responsible for providing client service directly on sites
Education and Experience
High school Degree
Minimum 3 years’ maintenance experience