Role Title : Programme & ProjectServices Manager
Business : Compliance Transformation (CT) New or Existing Role? New Grade : GCB5 Role Purpose
Compliance Transformation (CT) ensures effective and efficient definition, planning, management and execution of global change programmes related to financial crime risk, supporting the FCR business teams and HSBC to meet its regulatory commitments.
Compliance transformation covers key areas such as money laundering, sanctions and anti-bribery and corruption.
Programme and Project Services Manager leads the Project Management Office (PMO) of a Programme, this role provides assistance to the Programme Manager to successfully deliver the programme from definition to closure.
They will act as a source of guidance, governance and metrics on global programmes / projects supporting the Programme Manager for strategic decisions.
They will lead a team of Project Services Officers and Programme and Project Services Analysts working on the same programme or projects related to the programme.
They are responsible for adherence to Business Transformation Framework (BTF), using standard project management tools such as Clarity and working closely with their colleagues in Transformation team
Key Accountabilities Value Creation
Builds the project team confidence though demonstration of knowledge and experience; takes an active role in contributing ideas to development of the project in line with the
requirements and the framework, oversees development of a programme plans and recommends measures to optimise the plan making it more effort, time and cost effective for the portfolio
Supports the Programme / Project Manager and Business Representatives in defining required scope, quality, cost and effort
Identifies and manages change requests, is able to estimate its impact to scope, time, budget and effort, provides the sustainable value to the organisation by improving the efficiency of how projects are managed
Asks questions when they do not understand, takes ownership of problems and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions)
Proactively monitors the project execution to effectively identify risks / issues, analyses risks / issues to understand impact on scope, cost and time to define the mitigation and contingency plan
Tracks and reports financial performance metrics and builds budget control to manage expenses
Develops communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals
Sets the pace and operating rhythm, drives a culture of achievement and ensures pace by identifying and removing barriers to programme / project success
Ensure of quality audit and quality of reports; share ideas on implementing new quality standards and quality tools
Supervises and leads the programme / project to ensure that the goal is achieved
Keeps focus on the medium and long term goals and the Group’s values particularly when under short term pressure
Plays active role in development and monitoring of a well-defined project / programme plan, identifying the key milestones and engaging with stakeholders to assign roles / tasks responsibilities;
Works closely with stakeholders to develop programme / project key documents (such as plan, roadmap, etc)
Actively engages in programme / project resource management
Work with the Programme / Project manager to ensure programme / project team follows all quality assurance processes, Global Transformation Framework and uses Group standard tools
Tracks, reviews and controls programme / project progress and performance at clearly defined points in the process ensuring the programme / project is delivered on time, within budget;
anticipating potential risks and issues, putting mitigating actions into place to prevent delivery stalling and escalating as appropriate
Understands programme / project dependencies; uses available tools to improve work efficiency and quality
Uses analytical tools and techniques to prepare and analyse management reports which adhere to the three key parameters (ACT) Accuracy, Completeness & Timeliness;
identifies factors that are putting the programme
Capability and PeopleDevelopment
Acts as a good team member and shows a positive collaborative attitude, promoting HSBC’s values and behaviours (e.g. taking time to help others, respects others ideas, wants to move forward)
Uses different styles of communication relevant to the audience -communicates messages in a clear, consistent and honest manner
Gains a clear understanding of others’ point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are discussed
Shows flexibility and willingness to be assigned with different tasks with no supervision
Takes a positive attitude to problems and challenges -using appropriate techniques to deal with them, creating positive work environment, demonstrating self motivation
Facilitates / supports good project induction and orientation i.e. assist new team members to understand the project context and content, the importance of stakeholder management and wider project goals;
proactively builds professional relationships within Programme / Project
Maintains personal and professional development, increasing professional knowledge and skills experience;
Demonstrates self -awareness of own strengths and weaknesses, seeking feedback and taking responsibility for their own development;
Add capability related to leadership and development of others
Manages / Mentors any new member in the team to ensure they deliver quality work and meet the expectations of the programme
Provides line management responsibilities for the team Programme and Project Services Officers or Programme and Project Services Analysts
Understands and acts as an ambassador in implementation of GPMO Service Catalogue
Consistently applies rules and guidelines and exercises good judgment by making sound and well-informed decisions, applies best practices
Working with multiple business and delivery partners
Monitoring and controlling projects to meet timescales and to ensure highest quality necessary in a competitive market place
Achieving benefits (cost reduction, revenue increase, strategic goals) set out in the business case, with key focus on timely definition of benefits’ realization KPIs
Identifying / focusing on internal and external dependencies
Leading and developing self and others
The vision statement for Transformation is To be the businesses’ primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for
HSBC Support Project and Programme Managers to manage change through project delivery. The projects will typically have a clearly defined output, fixed start and end date with a well-
defined development / delivery path. Projects may be stand alone or part of a Programme.
The jobholder will be expected to support the Programme / Project Manager undertaking all core PMO activities to track, monitor and report on the progress of a project.
The role holder will operate within the usual authority limits for a PMO Manager.
The jobholder will be required to support the management of Programmes / Projects undertaking all required PMO activities
Management of Risk
The jobholder will also continually reassess the operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing global economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes.
Effective and timely remedial action should be evidenced.
Observation of InternalControls
The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer.
The term compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
Programme & Project Services Managers adhere to the Groups standard tools and methodologies :
Global Transformation Programme Management Framework
Global Transformation Project Management Framework and Agile ways of working
Global Transformation Change and Implementation Management
Global Transformation Initiation Framework
Group Standard Business Case
Global Transformation tools like Clarity & Open Workbench
Knowledge &Experience / Qualifications
Strong knowledge of Business Transformation Frameworks (BTF), methodologies and best practice techniques
Strong knowledge of the project / programme / change lifecycle
Strong knowledge of the purpose, value, culture and fundamentals of Global Transformation Team
Strong knowledge of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders
PMO / PM skills and experience, including examples of the delivery of on time and on budget a driver with bias towards delivery at pace and controlling project outcomes
Extended experience of working in a banking environment
Multi-year experience of working in a change environment as PMO / PM
Strong verbal and written communication skills and solid experience in face to face presentation
Strong knowledge of MS Office, Group standard tools (Clarity, Sharepoint, GPDM, etc)
Planning and Plan Management
Risk and Issues Management
Financial and Budget Management
Tracking, Reporting and Governance
Change and Implementation Management
Resource and Team Management
Leading self and Others
Influencing and Decision Making
Problem Solving and Critical Thinking
Delivery at Pace
PMP training or certification -Optional
P3O or equivalent certification Optional
Under the Company'sinternal 'Back to Front' / ’Front to Back’ transfer policy this role may beclassed as High Risk. As a result, internal candidates may require enhancedapprovals and vetting checks if they are currently employed in a Front Officedepartment, or if they have worked in a Front Office department within the last5 years (please refer to the HR FIM definition for further guidance).
Theenhanced approvals and vetting would need to be completed before the candidatewill be confirmed in the role.
As a business operatingin markets all around the world, we believe diversity brings benefits for ourcustomers, our business and our people.
This is why HSBC is committed to beingan inclusive employer and encourages applications from all suitably qualifiedapplicants irrespective of background, circumstances, age, disability, genderidentity, ethnicity, religion or belief and sexual orientation.
We want everyone to beable to fulfil their potential which is why we provide a range of flexibleworking arrangements and family friendly policies.