Inter. Rep, Client Processing
iNautix Technologies
Manchester, , United Kingdom
23d ago

Client Processing

  • Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.
  • e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.

  • Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions.
  • Investigates and corrects errors in client accounts.

  • Conducts independent analysis and policy interpretation.
  • Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
  • Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
  • Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
  • Accurately opens and updates accounts or company records.
  • Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
  • Provides product knowledge, market nuances and requirements and technical assistance, as necessary.
  • May review and check work of other Client Processing Support staff and help resolve escalated issues.
  • No direct reports.
  • Provides guidance to less experienced Client Processing Support staff, as needed.
  • Responsible for the quality and completion of own work.
  • Qualifications

  • High school / secondary school or the equivalent combination of education and experience is required / Bachelors degree preferred.
  • 3-5 years of total work experience preferred.
  • Experience in brokerage processing preferred.
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