Help Desk Analyst
Venn Group
London, UK
3d ago

An educational group based in London are looking to appoint an Estates and Facilities Help Desk Operator on a permanent basis.

Key responsibilities include :

  • Managing and organising the helpdesk tickets and distributing work orders to maintenance teams or external contractors
  • Logging calls on the CAFM system
  • Assigning PPM’s
  • Tracking jobs and implementing escalation procedures
  • Acting as first point of contact for third party suppliers
  • Manage organisation account access, be point of contact for end-user access issues, and provide user training and support
  • Report back to superiors on job progress and completion
  • Raising purchase orders
  • To be considered for this role you must have :

  • Estates and Facilities helpdesk experience
  • Understanding of assigning PPM’s and escalation procedures
  • CAFM experience
  • Experience in the education system may be desirable
  • For more information then please contact Denzel Sarkodie-Addo or Joe Olenka on 020 7557 7667 . If this role is not suitable for you, feel free to ignore or please send your CV to dsaddo venngroup.

    com or jolenka venngroup.com and advise what you would be looking for.

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