At Anaplan, we are looking for a self-motivated Anaplan Renewal Agent to join our growing team at Anaplan to be a member of the Global Customer Success Organization.
A customer-facing Commercial Expert that will partner with Customer Success, Legal and Sales to structure appropriate Renewals quotes / offers and execute Renewal Contracts.
The Customer Success Renewal Team will own a comprehensive process from quote to signature working directly with customers to secure renewal opportunities.
They will partner with their Account Executive and Customer Success Business Partner to appropriately manage, forecast and escalate renewals. What you will be doing :
Manage a portfolio of renewals ensuring successful, on-time, execution of renewals processes and Contract Execution.
Work directly with Customers; either in-person, via email or telephone, to support the renewal deal cycle.
Partner with Customer Success and / or Sales team to provide seamless customer support during renewal cycle especially in those Renewal cycles that include Expansion or Add-On Opportunity.
Manage the commercial aspects of Customer conversions from Anaplan’s Legacy Products to newer Offerings including strategic reviews of current Customer landscape and conversion offers that optimize Customer’s utilization of Anaplan
Respond to questions from Customer and / or Customer Success Organization (internal) on any aspect of renewal.
Review, interpret and confirm contract terms and condition; work closely with finance and legal teams to ensure all contracts are accurate.
Verify compliance with internal policies (and external regulations)
Processing of standard and complex quotes, auto-renewal notices and orders utilizing SalesForce.com (Steelbrick)
Archive and maintain all contractual documentation.
Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success.
More about you :
A Customer First perspective and ethos
Excellent understanding of most Deal Support / Commercial topics (pricing, deal structuring, contracting etc.); familiarity with basic revenue recognition policies a plus
Excellent understanding of legal conditions
Strong negotiation skills
The ability to acquire knowledge of our products and the value they provide to Anaplan’s Customers.
The ability to acquire a thorough understanding of Anaplan’s corporate goals and objectives and consider these goals / objectives within the design of Renewal offers.
Ability to organize, prioritize, complete activities and meet deadlines on a daily basis.
Requires strong oral and written communication skills
Requires a 4-year college degree
A minimum of 4 years professional experience with at least two years’ experience in renewals, sales, account management or equivalent customer facing role in High-Tech or Software Industry
Requires proficiency with computer applications, such as Windows, Excel, and Word and CRM systems SFDC experience a plus.
More about Our company :
At Anaplan, we’re relentlessly passionate about improving the way companies and people do business by empowering them with the technology, insights, and confidence they need to make better-informed plans and decisions.
With offices worldwide, we’re building products used by over 900 clients that include some of the world’s largest brands and fast-growing companies in every industry, and we’re just getting started.
Sound good to you? Then don’t be shy please apply!
Do you align with Anaplan’s Values?
Collaborative : We go out of our way to help others succeed Explore all of our Values on Anaplan.com / careers
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