Technical Specialist

InterSystems

Cambridge

6h ago

Working within an experienced product support team, the Technical Specialist will be required to perform technical support for InterSystems TrakCare and related products by using technical knowledge and experience to troubleshoot problems escalated by the customer.

Responsibilities :

Support the of InterSystems TrakCare Products in a manner that will follow the methodologies and processes of InterSystems

Provide technical support for custom development, troubleshooting and performance analysis i.e. JavaScript, user defined functions, reports, extracts, data migration scripts and conversions routine

Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.

Provide advice and best practices to other teams for technical areas such as networks, configurations, architectures, interfaces design, etc.

Monitoring and responding to Technical Team tickets on the iService and JIRA logging systems.

If required, will be responsible for participating in on-site technical training, technical implementations and researching new development or report writing 3rd party products such as JReports.

Qualifications :

Bachelors degree in Computer Science, Computer Engineering, or related field

Experience with SQL, JSON and AngularJS

Experience with data analysis and database methodologies

Be able to design and write technical documents and training materials

Experienced in customer focused support

Excellent analytical and problem-solving skills

Proven ability to lead and deliver results as required within specific time frames

Good presentation and communication skills

Ability to work within a team in a cross cultural environment

Experience with healthcare systems is preferred

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.