Job Description : Vacancy Summary :
Vacancy Summary :
A vacancy has arisen for Part time Banking mail room assistant to join the Team.
The ideal candidate will be an enthusiastic team player with excellent problem solving and communication skills. The successful applicant will be required to deliver the highest standard of business performance and customer service.
A flexible attitude to work will be a key requirement of the role.
Duties and Essential Job Functions :
Assistants - carry out multiple tasks within the Centre as determined by their skill level and operational requirements.
Hours of work are part time hours (18.00 to 22.00) during the evening and subject to confirmation.
Responsible for ensuring that security procedures are adhered to including both APACS, RBSG and DXC requirements
Responsible for escalating to the RIC Team Lead any occurrences and incidents which may delay the processing of work or affect the SLA’s / SLC’s
Responsible for the maintenance of records
Receive voucher bags in from Ulster Bank Branches via TNT couriers, using bar code scanning
Open bags and check batches back against T16 remitted with the work.
Image capture (Capture Pass) vouchers received
Proficient with all Microsoft Office Applications specifically Word, Excel & Outlook
Good communication skills with a strong emphasis on customer focus
Good organizational skills and an ability to multitask
Excellent time and priority management skills
The ability to work on own initiative while remaining team focused at all times.
A responsible attitude and the ability to prioritise work
Remaining calm under pressure
Needs to be flexible should Business needs require it.
Knowledge of Outclearing Process
Previous Banking Knowledge
Previous Similar Work Experience