Sales Support Coordinator - Remote Working/North of England
Fis
Leeds, LS TU, United Kingdom
1d ago

Position Type : Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage : 1 - 5%

1 - 5%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Sales Support Helpdesk are a small remote team providing pre-sale support to our UK & ROI sales teams and external partners.

In addition to handling stakeholder queries, we manage the administration of a number of key tools and processes spanning the global end-to-end sales experience.

What you will be doing

Your role is to provide dedicated support to drive engagement with internal sales teams and our external partners. As well as providing Helpdesk support to resolve queries generated from these channels, you will also have responsibility for training, mapping and maintaining processes, delivering presentations and communications, and responsibility for admin processes and stakeholder support, analysis and insight.

  • Technical support for key sales tools
  • Compose and deliver key communications, analysis and updates to stakeholders
  • Administration support for business-critical admin processes
  • Mapping and maintenance of new and existing processes
  • Supporting our stakeholders by delivering presentations in regular forums and providing support, analysis and insight for queries generated from their channels
  • Act as an escalation point for higher risk applications and as a liaison between UK Business Development and Risk to ensure processes and procedures are up to date
  • What you bring

  • Proficient in the use of basic office equipment and tools as well as applications specific to the sales function
  • Ability to multi-task and adjust schedules to meet deadlines
  • Ability to communicate effectively verbally and in writing
  • Team skills, including the ability to establish and maintain effective working relationships with employees, clients and public
  • Added bonus if you have

  • Strong customer service skills
  • Skill in data entry
  • Experience of managing and resolving complex queries
  • What we offer you

  • A competitive salary and benefits
  • Time to support charities and give back in your community
  • A work environment built on collaboration, flexibility and respect
  • Varied and challenging work to help you grow your technical skillset
  • Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

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