Operations Managers
12d ago

Pro-Rated Salary

£22,000 - £26,000 (dependent on experience) plus equity

Holiday Days

33 Days & Birthday Leave!Full-Time

You will be working from one of Huckletree's London locations.

You’ll have the opportunity to run Huckletree’s location based Operational needs. You will work within the location community team and have the opportunity to work alongside our marketing, programming and business development teams, all against the backdrop of London’s thriving tech ecosystem and fast paced startup landscape.

This role will put you through your paces and get you learning from day one. Your day-to-day will involve facilities management at your Huckletree location, working closely with the space’s General Manager, Events Manager, Membership Manager, Front of House and Community Intern.

In lieu of a cover letter, please share a short video (maximum 2 minutes) telling us why you’re a good fit for our team, why you want to join us and what extra kick you’ll be bringing to the table.

Please note that applications without a video will not be considered.

  • Focus on customer service levels as your primary KPI.
  • Ensure that the level of service your community received is higher than 5-stars
  • Conduct building walk-arounds and review your customer satisfaction levels with each ticket
  • Be the point of contact for all external service providers and suppliers
  • Be responsible for ensuring that all supplies are ordered and replenished, and that we are never out of stock, nor have a significant backlog
  • Ensure that we remain in-budget for all supplies
  • You are passionate, positive, hard-working and energetic
  • You have hands-on experience with building management
  • You are a jack-of-all-trades type across facilities, M&E, AV / Tech
  • You may have a background in a trade or as the Ops Manager at a startup
  • You are a †fixer’ and are unphased by turning your hand to anything
  • You have a strong customer-service mentality and you have the ability to generate respect and trust from all members and staff
  • You have are fast-thinking and reactive
  • You are process-driven and with a detailed focus
  • You’ll have access to a wide range of perks aimed to support you in all areas of your life. These include :

  • Access to our Employee Share Option Plan
  • Third Year, Fully Paid Sabbatical
  • Enhanced Parental Leave
  • Unlimited Free GP & Therapy Appointments
  • Mental Health Day Policy
  • Health Insurance
  • Compassionate Leave
  • 34 Days Annual Leave
  • Annual "Work From Any Huckletree" Allowance
  • Professional Development
  • Personal Curiosity Budget
  • Annual Curiosity Conferences Budget
  • Travel Expenses
  • Team Building Activities
  • Bi-Annual, Full Company Socials
  • Apply
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