Technical Support
Capita Life & Pensions
UK - England - Berkshire
3d ago

Becoming a Technical Support with Retain International :

As a part of Capita PLC, you will be working for one of the UK's largest and most successful professional services organisation.

Retain International provides bespoke resource management software to a multitude of different sectors (predominantly professional and financial services), spanning over 70 countries globally

Your experience will include :

The role requires the following skillset, behaviours and experience :

  • Strong technical knowledge of SQL Server and / or Oracle database platforms and RDBMS in general
  • Experience in database optimisation
  • SQL Server Management Studio
  • Technical ability and experience working with SQL
  • Technical knowledge of current Windows operating systems
  • Technical knowledge of networking (DNS, DHCP, Active Directory)
  • Technical knowledge of IIS web server
  • Experience in virtualisation
  • 2nd & 3rd Line Support experience confident B2C experience
  • Technical experience in an IT support capacity including knowledge of IT support Service Level Agreements
  • SLAs)

  • Ability to problem-solve
  • Good oral and written communication skills
  • Teamwork, willingness to learn and to knowledge-share
  • The following are desirable criteria :

  • Knowledge of, or experience with, Exchange Server
  • ITIL awareness
  • Some experience in project management
  • Degree in computer science (or equivalent field of study)
  • Pre-Sales support
  • About Retain International

    Retain International, part of Capita plc, develops and provides people management, planning and forecasting tools with a customer base spanning over 70 countries.

    We provide an intuitive, reliable and secure platform that allows organisations to extract information, including work productivity rates, revenues, budgets and forecasts all from a single point.

    By joining us to help develop and manage the platform, you’ll allow organisations to construct more accurate business plans, and make better management decisions to improve work productivity and meet customer demand.

    Retain international are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions.

    Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential.

    With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

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