Lead User Researcher
Capita Europe
London
4d ago

Job Description :

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

Becoming a Lead User Researcher with Capita Government Services

As a Lead User Researcher (UR) you are responsible for leading and conducting user and business research activities to understand business requirements, user behaviour, uncover user needs and evaluate designs or existing services as well as advocating research-based product development.

Your research activities will support the team in applying a user centred design methodology on projects from start to finish, in order to develop an elegant customer experience.

You will mentor user researchers and review and support the work of others. You will lead the research strategy following best practices on a range of projects and suggest how research can be integrated throughout the development lifecycle.

Serving as a User Research expert, you will support and advise the wider team around research activities and you will represent the department across the business, to clients and to other third parties.

You will also serve as the UR expert on projects to facilitate and deliver a user and business research activities within a multidisciplinary team.

What you’ll be doing :

Lead research strategy on projects which require overseeing a research team and possibly multiple workstreams.

Advocate for research through reaching out to other disciplines and building relationships.

Review work from others and offer feedback and support

Understand user and business needs and have a solid foundation in research and user experience

Provide advice and support for other research projects

Draw on extensive knowledge to design and deliver the most appropriate research approaches, adapting methods and using new ones where appropriate

Conduct research using a wide range of techniques, covering behavioural, attitudinal and evaluative research methods including usability testing, field research / shadowing, surveys, diary studies, interviews, focus groups, guerilla research, user workshops

What we’re looking for :

Experience working in local or central government (GOV.UK, HMRC, DWP, MoJ etc)

A proven and extensive experience as a user researcher or similar role across a range of projects and research methods

Evidence of having supported the development of other researchers and your commitment to upskilling others

An ability to adapt and change in a fast-paced working environment

Experience and knowledge of working in an agile process

How you have taken responsibility for research and how you will lead our approach

A proven track record developing research to discover user needs for digital services

Experience planning and leading workshops and training

Knowledge of accessibility considerations when building inclusive service offerings

About Digital Product in Capita Government Services

We are currently building a product management and development team in Capita Government Services. Our objective is to provide or develop our business verticals with digital product solutions, as well as to assist them with ideation and innovation processes.

What’s in it for you?

A competitive basic salary

23 days holiday (rising to 27) with the opportunity to buy extra leave

Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more

Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology

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