Information on the company
Our client is one of 6 Premier Google SME Partners in the UK specialising in providing Pay Per Click, Website Design & Conversion Rate optimisation to 100’s of small to medium sized businesses across the UK.
They have been handpicked by Google for their high client retention rates, best in class account management and set up, plus their exceptional levels of customer service
This is a permanent role offering £18K - £20K based in Leatherhead
Keeping clients happy and making sure they have the best service experience of their lives
Thoroughly understanding the app and paid digital marketing with an emphasis on search
Developing an understanding of the user journey in order to guide, educate and maximise user benefits.
Responding to user questions and ensuring customer success primarily through live in-app chat
Working with the marketing functions to create content that measurably improves customer success and engagement.
Reporting on success & engagement metrics and develop and implement strategies to improve the
The ideal candidate’s personality and qualifications
High aptitude for working in a fast-paced, start-up culture
Have a client first attitude and love to engage prospective new users for account expansion
Work with a strong sense of urgency, which translates into high daily activity
Must have one or more years of customer service experience
Understand digital marketing & paid search marketing.
Understand customer needs and requirements;
Excellent organizational skills, and an ability to manage a broad portfolio of projects simultaneously
A Positive attitude, strong work ethic and a solutions oriented approach are must-haves!
You have excellent working knowledge of Google Analytics or other analytics platforms
You’re iterative and a rigorous experimenter and back your hypotheses with data
Are excited to relentlessly learn about the CampaignHero Platform, Google Ads, Facebook & Bing
Have at least a basic understanding of search engine marketing and paid social advertising.
What are the perks of working at this company?
Working for an Award Winning Digital Marketing Agency & Google Premier Partner
Access to incredible training, knowledge and experience as well as mentors
They don't just pay lip service to work-life balance, we actively and strongly encourage it. A flexible working environment, 22 days of paid holiday
They actively contribute to professional development, courses, conferences, and books wherever possible
Experience with an exciting and rapidly growing company
Healthy snack bar & drinks fridge
Early Finish Fridays
Agency training days
Company provided gear & swag (laptop, t-shirt, etc.)
Ability to mould your career and make an immediate impact
Work in a fast-paced, fun environment with an eclectic group of people from all over the world
Annual company retreats / trips abroad (Barcelona, Budapest & Bucharest all recent locations)