Customer Service Claims Handler - Pet & Equine
NFU Mutual
York, GB
1d ago

Customer Service Claims Handler Pet & Equine

  • £19,220 - £25,000 + up to 10% bonus + benefits
  • Full training provided
  • Flexible home-working option after probation
  • About the role

    We currently have an exciting opportunity available for a Claims Handler to join our team in York to deal with our customers' equine and pet claims.

    We aim to provide a world class customer service, and this means being available to answer calls from our customers supporting them with all aspects of their claim from first notification and through all ongoing queries.

    To support this, a large part of your day will be scheduled to answer inbound customer calls and taking necessary actions on their claims to proactively move them forward.

    There are also occasions where you will manage incoming notifications from different sources which would involve some outbound contact to our customers.

    At NFU Mutual we will always look for ways to settle our customers’ claims, rather than excuses not to. This makes working in claims altogether more satisfying and more rewarding.

    It means less no, more yes. Managing and processing pet & equine claims, you’ll listen closely to the customer and what they need reassuring them and giving them peace of mind at what can be a stressful time.

    As well as the customer, you’ll talk to NFU Mutual Agents and relevant third parties to settle claims quickly and efficiently.

    You will liaise closely with Veterinary Practices, breeders and affinity partners to ensure all information gathered for the claim is accurate and consistent.

    From the moment you pick up the phone, you’ll make customers feel at ease, giving them the time, care and attention they deserve.

    About you

    You’ll bring your strong communications skills to confidently deliver exceptional customer service. Proficient in using systems and software applications you also have an eagerness to learn.

    Any insurance experience would be welcomed but isn’t essential as we’ll provide excellent training and ongoing support. To join our team, you’ll ideally :

  • Have a passion for customer service and proven experience in a customer-facing role
  • Be an empathetic, supportive communicator who listens and responds to customer’s needs
  • Continually adapt your approach and easily multi-task in a fast-paced environment.
  • Benefits and rewards

    When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including :

  • Annual pay review
  • 25 days annual leave + bank holidays + buy more holidays if you love to travel
  • Health and Wellbeing plan - cashback for dentist, opticians, physio and more
  • Employee Assistance Programme
  • Contributory pension scheme, up to 20%, including your 8% contribution
  • £20 contribution to a monthly gym membership subject to terms
  • Access to savings at High Street brands
  • Unlimited access to £500 Refer a Friend bonus scheme
  • Opportunity for funded Chartered Insurance Institute learning and professional development.
  • Employee discounts on a range of NFU Mutual Insurance products.
  • Working at NFU Mutual

    We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do.

    Our people are just as important to us. We pride ourselves on being a great place to work and are one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallup Exceptional Workplace 2021 award.

    We were also named in the LinkedIn Top 25 Companies List 2021.

    We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution.

    Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

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