Service Improvement Lead
NHS Improvement
Newcastle upon Tyne GB
6d ago

NHS Improvement is responsible for overseeing foundation trusts, NHS trusts and independent providers. We offer the support these providers need to give patients consistently safe, high quality, compassionate care within local health systems that are financially sustainable.

By holding providers to account and, where necessary, intervening, we help the NHS to meet its short-term challenges and secure its future.

NHS Improvement is the operational name for the organisation that brings together Monitor, NHS Trust Development Authority, Patient Safety, the National Reporting and Learning System, the Advancing Change team and the Intensive Support Teams.

The Service Improvement Lead will have expertise in improvement, performance delivery and collaborative consultancy. They will have significant experience in urgent and emergency care / elective care and may also have a deep specialism in a particular professional discipline (e.

g. nursing, physiotherapy, paramedics).

They will come together with other improvement managers / senior improvement managers in a multidisciplinary team to provide expert guidance and direct support (through coaching, recommendations, facilitation and advice) in the delivery of key NHS standards.

The post holder will provide expert advice to deliver appropriate change programmes within H&SC Systems and promote the uptake of best practice initiatives that promote excellence in client systems including :

  • Performance measurement
  • Demand and capacity management
  • Leadership, engagement and ownership
  • Governance arrangements and processes
  • Collection, analysis and use of information
  • Implementation of re-designed pathways
  • Patient navigation within and between providers
  • Sustainable solutions
  • They will work with senior managers, executive directors and senior clinicians from all organisations that commission or provide NHS funded care across England (Health & Social Care Systems (H&SC Systems)) and will be responsible for designing and delivering tailored programmes and providing expert subject and improvement advice to senior leadership and boards of H&SC Systems.

    The post holder will work within the H&SC Systems to drive the reduction in variation of care delivery by highlighting good practice, driving its systematic implementation and deploying improvement methodologies to ensure continuous improvement.

    Service Improvement Leads will carry out expert diagnostic reviews and produce high quality reports with clear recommendations that inform the development of H&SC Systems improvement programmes.

    They will work alongside clients to drive the implementation of the recommendations to deliver sustainable change and increase system resilience.

    They will work as part of the wider North regional team, providing advice and coaching to clinicians, managers and other staff to drive the delivery of NHS constitutional standards, patient safety, efficiency and innovation.

    From 1 April 2016, NHS Trust Development Authority and Monitor have been known as NHS Improvement but NHS Trust Development Authority and Monitor continue to exist and remain as employers.

    The NHSBSA is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

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