Change Manager
Salford Quays, UK
14d ago

Key skills

  • Experience of working and implementing Operational change management within an ITIL environment
  • ITIL V3 Foundation Level Qualification
  • Experience of implementing and ensuring adherence to SLA’s and KPI’s in a technically diverse environment
  • Experience of handling circa 30-60 concurrent small to medium changes
  • Experience of co-ordinating technical and non-technical teams
  • Demonstrable awareness of the value of efficient operations to increase customer satisfaction
  • Able to think beyond traditional technical problems and understand the commercial impact of Operational decision making
  • Knowledge of the telecoms industry and its future direction
  • Secondary Skills and Aliases

  • Experience in Telecoms Operations or specialist ISP or Engineering
  • Experience with large organizational change environments
  • Familiarity with project management approaches, tools and phases of the project lifecycle.
  • ITIL Intermediate / Expert Qualifications
  • About the Change Manager role

    Change Manager required to work within the existing Talk Talk Technology (TTT) Change Management Team with a responsibility to manage all Technical Change activities within TTT whether instigated internally or externally.

    How will I add value in this role?

  • Provide one point of contact for Technology Change Management
  • Provide One operating Change Process
  • Provide One single Change Management Tool and associated Reports
  • Provide effective stakeholder communication and reporting of Change
  • Effective planning and prioritisation
  • Increased visibility of changes
  • Better assessment of the risks associated with changes
  • Fewer unsuccessful changes
  • Improved collaboration with Incident and Problem Management
  • Reduced number of Emergency Change
  • Reduced number of incidents as a result of change
  • Improved collaboration with Projects and planners of change
  • Reduced adverse impact of changes
  • The Company

    We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone.

    We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.

    We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas, and deliver great results for our customers.

    This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.

    The Benefits

    We value the importance of recognising and rewarding our colleagues at TalkTalk. As well as providing a great range of core benefits such as annual bonus, a company pension scheme and private medical insurance, we also

  • Embrace flexible working
  • Support you to achieve you career goals
  • Offer income protection and life assurance
  • Offer a range of discounts on products and shopping
  • Location : Soapworks (Salford Quays)

    Start date ASAP

    Salary : Competitive + bonus / benefits

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