Corporate Receptionist
Interserve
Glasgow, GB
5d ago

Job purpose

As a Corporate Receptionist you will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure.

You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers

This is a 3 month FTC position

Responsibilities

  • Meet and greet all visitors in line with Perception standards.
  • Signing in visitors with according to standard procedures
  • Announce visitors as appropriate in line with the team agreement.
  • Assist visitors and occupiers with queries in a knowledgeable and professional manner.
  • Proactively offer additional assistance as and when required.
  • Use the guests’ name as appropriate during conversation.
  • Liaise with building cleaners, security, engineers and facilities when required.
  • Assist with on-boarding new starters, ensuring the client’s new hires receive a professional and efficient welcome to their premises
  • Operate the switchboard in a warm, confident and friendly manner in line with Perception standards. Answer, screen and forward calls accordingly.
  • Manage meeting rooms via a dedicated mailbox on a computerised meeting room booking system.
  • Check, read and action emails regularly on a timely basis. That includes creating and managing appointments on MS Outlook
  • Monitor meeting rooms usage and ensure bookings are cancelled if not required
  • Assist in the co-ordination and preparation of meeting rooms
  • Have an eye for detail and checking rooms are tidy all throughout the day.
  • Answer the telephones in a friendly, timely and professional manner in line with Perception standards.
  • Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)
  • Booking catering facilities organise lunches and liaise with the catering team
  • Adhere to the site’s safety and security procedures and regulations as set out by management.
  • Manage the access control system and authorise temporary passes when required
  • Represent the business with a positive attitude and professional appearance
  • Report any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordingly
  • Liaise with the AV team and provide first line support
  • Deal with any questions or queries and escalate where appropriate to the Front of House Manager
  • Provide appropriate training for the Executive Support Team (EST) (Holiday / Sickness cover)
  • Update reception manual (SOP) on a monthly basis and send to you line manager.
  • Core Skills & Competencies

  • Excellent communication skills, both verbal and written, and a telephone etiquette
  • Professional and enthusiastic manner
  • To take ownership and pride in your Reception area
  • To take a leading role in your own personal development
  • To work in a flexible manner toward and changes / needs of the business
  • Ability to multitask and deal with your clients and visitors in a professional manner at all times
  • Able to adjust quickly to new procedures and situations
  • Excellent customer service skills
  • Ability to communicate at all levels
  • Understanding of corporate working environment (Essential)
  • Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential)
  • Speed Typing (Desirable)
  • Innovation Concepts and forward thinking
  • Previous Experience with a Front of House Management system (Multibadge, Elvis, Cabbs, Vicinitee)
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