Sage is a global company
with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world’s business heroes from single-person startups to large enterprises.
Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success.
As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation.
We are hiring for a Head of Customer Success to lead our medium business segment responsible for developing and leading the customer success framework and execution across these product groups.
Customer Success is responsible for bringing the best ideas, innovations, and capabilities to our customers, providing leadership across the market segment, developing long-term customer relationships.
The Head of Customer Success role will create, drive and imbed the framework across the UKI; sourcing and building CSM tools & systems, ensuring customer success aligns with existing business functions, and our clients needs.
This is a very high-profile role with a lot of opportunity for career growth and development. The successful individual will have proven work experience leading Customer Success strategically in a SaSS environment.
With experience developing customer success frameworks you will have experience in both stand alone and leadership roles.