Customer Engagement Manager, Multiple locations to include; Barnwood - Gloucester, East Kilbride - Glasgow, Hunterston - North Ayrshire, Heysham - Lancashire, Hartlepool - County Durham or Hinkley B Somerset.
When nuclear stations reach the end of their generating capability they move into the next phase of their lives, which is to remove the fuel and to prepare for decommissioning.
A superb opportunity for a Customer Engagement Manager is available to establish and manage the business relationships between EDF Nuclear Decommissioning and the Customer (NLA, BEIS, NDA, NLF Trustees).
This post has the primary responsibility for ensuring an effective and well organised working relationship with the customer and feeding back to Nuclear Decommissioning the Voice of the Customer.
Account management, Formal submissions and meetings / reviews, central point of contact for customer responses.
Managing external customer relationships (including the NLA (Non-NDA Liabilities Assurance), NDA (Nuclear Decommissioning Authority) and BEIS (Department for Business, Energy and Industrial Strategy) NLF Trustees (Nuclear Liabilities Fund)
Establish the EDF / NLA Governance forum which will steer strategic decisions across the decommissioning lifecycle and review the high-level performance of the Decommissioning lifecycle.
Identify customer risks for example leadership change within NDA.
Ideal candidates will be robust and customer focused and, would have worked at Senior Manager or equivalent level previously.
Experience of high value complex commercial contracts