Configuration Engineer
Airwave
Rugby, UK
6d ago

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.

Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.

Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Please note, this is a Fixed Term Contract (employed) role for 12 Months.

To accurately configure Network, Customer and OSS CI’s and parameters as well as Devices to ensure a reliable service across the Airwave network achieved via the use of Incident, Change & Order Delivery Management processes

Job Description

This is a 12 Month Fixed Term Contract position.

Job Purpose :

To accurately configure Network, Customer and OSS CI’s and parameters as well as Devices to ensure a reliable service across the Airwave network achieved via the use of Incident,

Change and Order Delivery Management processes.

Dimensions / Scope :

Reports to Configuration Manager

Key Stakeholder Relationships

Internal

o Business Relationship Managers

o Network Management Centre

Key Responsibilities and Accountabilities :

Ensuring the integrity and alignment of configuration data within the Network and federated CMS.

Ensure all data applied to the provisioning systems is to agreed quality standards and is submitted within agreed timeframes / SLA’s whilst minimising the risk of service disruption to live public safety

organisations.

o Provide configuration support to key stakeholders.

o Concise and real time Case Management including updates and communication to relevant parties.

o Manage routine Audit and Alignment / KPIs to required frequency and standard.

o Provide 1st, 2nd and 3rd line support to a range of technologies to resolve issues.

o Maintaining internal user guides and process documentation of core areas are a requirement of this role to achieve ISO20K status.

Knowledge of Document Control & Configuration management in Engineering or IT environment is desirable.

o Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.

o Attend training and to develop relevant knowledge and skills as well as mentoring junior members of staff where applicable.

Basic Requirements

The engineer should be a competent individual with a passion for technology. An analytical mindset will be essential for effective troubleshooting and improving the network’s functions and successful

fault management in a logical and methodical manner.

o Should have a mix of excellent attention to detail and accuracy, high level of IT literacy and the ability to pick up technical jargon quickly.

Should also be a confident communicator with

all levels of seniority with both internal and external customers.

o Configuration engineers usually work a standard work week but can be asked to work longer hours when timing requires as well as working at other company or partner sites. An on-call

element to cover 24 / 7 is applicable to the role.

Core Competencies :

As a configuration engineer within the wider operations team, candidates should demonstrate competence in the following :

o Driven : Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.

Employee must be determined, disciplined and have a high work ethic.

o Organised : Plan for indicated priorities, maintaining work schedules, monitoring progress towards goals, and communicating issues and slippage in a timely manor. Strong attention to

detail and multitasking skills, and an ability to work independently and as a team member.

o Ownership : Takes personal responsibility for own work, issues and ensure follow-through on corrective actions.

o Problem Solving : Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and / or resolve the

problem.

o Build Relationships : Be able to establish internal relationships with other team members and functions.

o Communicate Effectively : Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.

o Behave Ethically : Understand ethical behaviour and business practices and ensure own behaviour and the behaviour of others is consistent with these standards and aligns with the

values of the organisation.

Technical Expertise :

Academic and Technical Qualifications :

o ITIL Foundation (Desirable).

o Must have HNC / + level in a technical or engineering subject or equivalent industry experience.

Other technical expertise, experience and knowledge :

o Knowledge of public or military safety communication systems, including detailed knowledge

of the following :

o Good understanding of Tetra, specifically Motorola Dimetra (R6.x R7.x, R8.x) design / interfaces / operation / maintenance.

o Good understanding and knowledge of TCP / IP protocols.

o Understanding of LAN and WAN protocols.

o Detailed knowledge of Firewall principles.

o Good knowledge of ISO20K and ITIL principles.

o Experience in a NoC or NMC environment.

o Trouble Ticketing applications preferably Remedy 8 or above.

o SC Security Clearance.

o Proficiency in the use of computer programs (Microsoft and Google) for :

o Internet.

This is a 12 Month Fixed Term Contract position.

Referral Payment Plan

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

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