Rexel UK have a great opportunity for a Digital Customer Sales Lead to join our Denmans Digital team to increase the digital growth of Denmans customer accounts by generating new business through account acquisition and transition new customers to our branch network.
The Role :
As a Digital Customer Sales Lead for Denmans you will be accountable for the following :
Predominantly telephone sales role selling the benefits of Denmans, promote our omni-channel offering by setting up an online account for the customer, win the first order, set up and negotiate pricing terms, sell a mixture of products to increase the average order value and increase SKU’s using cross selling and up-selling.
Provide a consistently excellent level of customer service and attention to detail when contacting potential new and existing customers
Utilise promotions and new product ranges combined with CRM tools and open questioning techniques to establish how we can maximise our service and gain more business
Consistently generate profitable sales from customer portfolio by effectively using a range of techniques and resources to maximise quality conversations, sales and new product range growth
Process customer orders, ensuring the best customer experience is achieved on every order
Ownership of customer pricing terms, maximising the individual sales and margin opportunities for each customer
Provide accurate reporting, information and feedback in the required format and within agreed timelines to enable the business to continually improve sales and service.
Drive and promote sales throughout the national branch network by a positive and professional approach at all times.
Full accountability for updating in-house CRM system with customer details and call activities
Responsible for customer online journey set up web account, demonstrate features and benefits and support customer in becoming proficient at trading online with Denmans
The Person :
As a Digital Customer Sales Lead for Denmans you will need the following experience :
Experience in a fast paced, competitive, target driven, customer focused role or environment with significant telesales experience
Direct selling to new and existing customers with proven track report of generating new business and consistent sales growth
Must be able to work using own initiative from a remote / home based location flexibility is possible
Digital experience / working with a web shop ordering system
Working with a CRM
As a Digital Customer Sales Lead for Denmans you must have :
You must be highly driven in delivering fast results
Multi-tasking managing multiple workstream simultaneously selling, prospecting, CRM data management, chasing orders and closing deals
Electrical wholesale experience or electrical product knowledge is advantageous
Excellent phone manner and ability to connect with a potential customer
Very IT and digital literate able to use social media etc
Excellent communication skills
Strong research skills - able to analyse the customers information to drive a sale.
The Digital Customer Sales Lead role is a FULL TIME permanent position MONDAY FRIDAY and we offer a pension, life assurance, 25 days holiday plus statutory bank holidays.
Rexel are an equal opportunities employer
Rexel UK Ltd. believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list.
Therefore, Rexel UK Ltd. will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK.
Rexel is a global industrial distributor serving the Electrical, PPE and MRO sectors with over 30,000 employees and operations in over 37 Countries.
In the UK Rexel has over 2,500 staff working from 250+ branches. We value people who have a sense of urgency and excitement, who demonstrate candour, insight and creativity, and thrive in an environment of change and challenge.
We value people who take the company personally - being a part of Rexel UK means being part of the most exciting customer focused electrical wholesaler, a place where employees want to build their futures.
Rexel is an equal opportunities employer.