It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
English Speaking Pre-Sales Chat Specialist
Excellent opportunities for Experienced English Speaking Chat Specialists in Belfast, Northern Ireland.
About the Company :
Our Client is one of the world’s best-known technology and software companies. We are seeking highly-motivated individuals to join our Business Pre-
Sales team. As a member of this team, you will be the voice of brand - reaching out to customers, fostering a positive and collaborative experience to help them learn about, engage with, and realize the benefits of our Client’s products.
You will hold business conversations with customers to understand their challenges, overcome issues & guide them through troubleshooting to ensure their business gets the full value from our subscriptions.
By applying best-in-class sales & service skills, you will identify requirements and help our Client grow business relationships with companies across all industries and verticals.
Everyday you’ll make a difference to our Client’s customers :
Act as a Trusted Advisor with customers across multiple industries to determine their needs and identify opportunities to fulfil their needs with our clients’ leading cloud technologies
Uncover Sales opportunities across a broad range of customer enquiries, and engage in conversations around Cloud solutions
Position competitive offerings and solutions in the context of the customer needs and experiences; provide technical product overview and insights pertinent to customer-
need and usage scenarios
Effectively generate Sales Qualified Opportunities and revenue pipeline by filtering them through different criteria, e.
g. BANT (budget, authority, need and timeline)
Be the first contact point for customers, deliver a strong first impression & build Trusted Advisor status to set the foundation for long term customer relationship
Meet and exceed daily, weekly, monthly and quarterly targets, including pipeline generation and activity based targets;
accurately forecast pipeline generation
Leverage best in class sales tooling and communication tools to accelerate sales, maintain high daily activity
Communicate with customers effectively through Chat interactions focusing on delivering customer engagements that exceed customer expectations
Work in a fast-paced, collaborative and dynamic teaming environment & effectively manage opportunities and pipeline through the sales cycle
Demonstrate a passion for customers and prospects to deliver a world-class customer engagement experience.
Have you got what we’re looking for?
At least 6 months’ previous experience in a customer service environment providing inbound chat support (experience on inbound telephones also taken into consideration when combined with chat)
Proven experience in delivering high class customer service and identifying customer needs through open discovery techniques
Able to diagnose and solve problems with varying complexity, using multiple tools and systems.
Strong technical understanding or willingness and aptitude to learn
Achievement and success-driven personality, motivated by performance rewards for exceeding sales & customer service goals
Proficient in actively engaging with customers
Effective in scoping customer problems and needs and identifying new opportunities
Industry awareness across core industry markets globally i.e. Sales / Service / Marketing / Finance
Ability to communicate fluently in English both verbally and written with strengths in B2B communication styles
Strong cultural awareness for selling market
Strong interpersonal communication skills attentive listening and superior writing skills
Good PC Skills (usage of web-based tools and MS Office)
Proficient typing skills 55WPM preferable
Desire to learn about the client’s products and solutions
Ability to adapt conversation style to match technically minded, or business customers, to match communication with customer level.
Confidence to open up business conversations about what customers are looking to achieve
Ability to ask probing questions, identify business challenges and overcome objections, gaining agreement on solution & best next action
Ability to build rapport and establish Trusted Advisor credibility with business customers
Solid knowledge of online software and applications available in the current marketplace including Operating System recognition
Fluency in English (all training will be delivered in English)
Minimum of 6 months B2B or B2C Sales experience or Service to Sales experience
Minimum of 6 months Chat Experience within a Contact Centre Environment
Experience working with Microsoft software products and services
Hours of Work : Monday to Friday 7 : 00am to 5 : 30pm (UK / Euro Business Hours) 40 hours per week.
Salary : Up to £17,076 per annum with OTE £25,000
Bright, modern, exciting place to work with excellent staff facilities.
City centre location.
Onsite gym and cafe.
28 days annual leave.
Employee discounts scheme.
Excellent relocation package.
Annual Reward & Recognition Ceremony.
Professional development opportunities.
Belfast is a vibrant, multicultural and exciting place to live. As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sport and much more.
Right on the door step you’ll find outstanding mountains, countryside and spectacular coastlines.
Finding accommodation is simple with the support of our dedicated Relocation Officer. Accommodation, transport and the general cost of living are all very reasonable in Belfast.
Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.