Front of House Team Member
Hill Dickinson
Manchester
6d ago

24 / 01 / 2020Contract9 months Monday to Friday Alternate shift rota basis between 7.30am 5.30pmReceptionManchester

  • Front of House Team Member
  • 9 Month FTC (Maternity Cover)
  • Manchester
  • Full time Monday to Friday Alternate shift rota basis between 7.30am 5.30pm
  • What’s in it for you

    The role of the Front of House team member is to ensure the highest level of client care and personal service is provided to all employees, visitors and clients within Hill Dickinson

    This role operates on an alternate shift rota basis, therefore requiring the Front of House Team Member to work adaptably to business requirements.

    What’s on offer for you

    Here are some examples of what’s on offer for you from our benefits package.

  • 25 days annual leave
  • Birthday privilege day
  • Christmas shutdown
  • Holiday buy and sell and carryover scheme
  • Charity volunteering days
  • Smart working
  • Private medical insurance
  • Permanent health insurance
  • Health cash plan
  • Maternity, paternity, adoption, shared parental leave, special leave
  • Life assurance
  • Annual travel season ticket loan
  • Dress for your day
  • Introduction to the team

    The front of house team are the face of Hill Dickinson and offer impeccable client service to visitors and colleagues. You will be joining a team who have won awards for their hard work, commitment, friendliness and overall client service.

    Being part of the front of house team offers an opportunity to meet new people and to be a part of a team delivering successful meetings and events to our clients.

    Key responsibilities - Duties may include but are not limited to :

  • Receive and welcome visitors, liaising with Hill Dickinson hosts and offering hospitality as directed
  • Answer and redirect all calls on switchboard (both internal and external) as per the Hill Dickinson Telephone Standard
  • Maintain visitor log and issue visitor passes
  • Coordinate meetings, conference calls, legal hearings, events, training sessions and arrange and deliver catering where required while demonstrating a keen attention to detail to all elements of service and presentation
  • Carry out regular meeting room checks including the reception area to ensure they are to an impeccable standard at all times.
  • Prepare and make drinks and serve food for clients and visitors.
  • Maintain and keep clean the kitchen area, clean crockery, whilst also maintaining stock levels
  • Adhere to strict uniform guidelines presenting a professional image
  • Maintain a friendly and helpful manner when dealing with clients, potential clients, stakeholders and colleagues
  • Act as Fire Marshal for client facing areas
  • Undertake any administrative duties, including the following;
  • Invoicing and spreadsheets
  • Stationery orders : including supply of branded items and marketing packs for meeting rooms and reception areas
  • Long term planning for functions
  • Arranging payment of conference call invoices
  • Regular updating of information in telephone directory lists and company directories within the telephone system and Hill Dickinson Intranet
  • Maintenance of daily holiday lists
  • Keep to the front of house service level agreement at all times to deliver the best possible client care.
  • What we are looking for

    Essential :

  • Excellent communication and telephony skills
  • Well practised organisational skills including the ability to prioritise
  • Proficient listening skills
  • IT literacy and familiarity with systems typically used in a front of house environment
  • Able to work well under pressure
  • The ability to work as part of a team
  • The ability to work under their own initiative
  • A calm and professional manner
  • Ability to support out of hours events and functions
  • Desirable :

  • Previous experience within a busy office environment with administration responsibility for delivering on a variety of business projects / events
  • Ability to add creativity to support the concept for an event
  • 20 : 20 Vision

    Grow our people, Grow our clients

    Create an inclusive culture that is a representative of all sections of society.

    Trust : We understand that trust is fundamental to how we do business, it empowers our colleagues, builds loyalty and inspires creativity

    Respect : We will maintain the highest standards of professionalism and integrity so that we foster a climate of mutual trust and confidence amongst our colleagues

    Innovation : We will embrace change, utilise our technologies and modernise our approach to business and people management

    Collaboration : We will work together and integrate across teams and in doing so share our expertise and knowledge for the benefit of the firm and our clients

    The Firm

    Hill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Piraeus, Singapore, Monaco and Hong Kong.

    With more than 840 people including 175 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation.

    Hill Dickinson acts as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors : from transport and logistics and international trade, through to retail, insurance, marine, health, education, manufacturing, public sector and banking and financial services.

    All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure and Barring Service.

    Any offer of employment made is conditional upon completion of all checks.

    Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

    Trust - Innovation - Collaboration - Respect

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